California Dealers

[WanderingSniper]

This has been a weird experience but I think it's almost over. I started trying to buy a Grenadier near my house and the dealer was very friendly in person. They didn't have what I wanted at the time so I placed an order. I got no calls about it ever again. When the news about the seats came out I knew it would push my order back by quite a while. I tried calling to find something in stock and didn't hear back until I canceled my deposit. I then tried another dealer close to me and found the perfect model, they just needed to check if it was in stock. I never heard back. I called a few days later and spoke to a different sales person there about the same model. They never called me back. I then tried for one about 8 hours away, they had a model but it needed to be shipped to them. I put down a despot and 8 days later still hadn't heard from anyone again. I just canceled it and found Mossy in San Diego. They actually seem to want my business and have called me several times to make this happen. I pick it up on Sunday (if all goes well.) Is this happening everywhere? I'm used to service not getting back to me, but most places you can't get dealers to stop calling you. Is Ineos doing a less incentive focused dealership maybe?

 

[Nadir5]

I would imagine with the pause in production there's a lot of scrambling for available units, which is likely why you're not seeing typical customer service behavior - they're likely swamped.

 

[CrazyOldMan]

This has been a weird experience but I think it's almost over. I started trying to buy a Grenadier near my house and the dealer was very friendly in person. They didn't have what I wanted at the time so I placed an order. I got no calls about it ever again. When the news about the seats came out I knew it would push my order back by quite a while. I tried calling to find something in stock and didn't hear back until I canceled my deposit. I then tried another dealer close to me and found the perfect model, they just needed to check if it was in stock. I never heard back. I called a few days later and spoke to a different sales person there about the same model. They never called me back. I then tried for one about 8 hours away, they had a model but it needed to be shipped to them. I put down a despot and 8 days later still hadn't heard from anyone again. I just canceled it and found Mossy in San Diego. They actually seem to want my business and have called me several times to make this happen. I pick it up on Sunday (if all goes well.) Is this happening everywhere? I'm used to service not getting back to me, but most places you can't get dealers to stop calling you. Is Ineos doing a less incentive focused dealership maybe?

Sorry man - hope it all works out. I think the answer is “it depends.” It seems like some are on the ball, some have been pretty chaotic from the start. Seems like Colorado, Idaho and Utah have been sharp. Mossy has been pretty visible from the outset, but a lot of these dealers are not off-road or truck specialists - they’re usually in dealer groups that sell BMW’s or Bentley’s or whatever. They all try their best, and all struggle to get information and parts. It’s kinda rough, but you sort of have to go in with the expectation you’re figuring it out together

 

[Jeffrey]

Remember, you are dealing with car salesmen, not the highest level of thinking out there.Frankly, it's your job to call them back on a regular basis. You might have had your vehicle, or at least useful information, quicker and closer to home. Rusnak treated me well and was communicative, but it's not a dealership issue, it's an employee issue.