Here’s the email:
Your Grenadier has arrived in the US, and has passed all the initial quality checks, which is great news. Unfortunately, we’ve been advised of an electrical issue with the towing feature, which means you’ll temporarily be unable to tow with your Grenadier.
In short, the issue affects the proper and safe operation of trailer lights. A fix is expected within the next few weeks, and we’re developing a plan, together with our dealers, to update each Grenadier and restore full operation of the towing feature.
Otherwise, your Grenadier is good to go. And because we don’t want to delay delivery, we’ll release your Grenadier to your delivering dealer as soon as possible. But with an important caveat – you won’t be able to tow until the fix has been implemented.
We appreciate this is far from ideal and we apologize for this. To help make up for the inconvenience, we’ll provide the towing feature to you free-of-charge and will coordinate with your dealer to ensure it’s enabled as quickly as possible.
Your dealer will contact you when your Grenadier is ready to collect. And then, subsequently, when you should bring your vehicle in for the towing update. They’ll only need a couple of hours to take care of it.
![[ Adam ]](https://ineosforum-data.community.forum/avatars/s/9046/9046040.jpg?1705937698){kind=avatar}
