Europe Communication is ZERO! Does anyone know what is going on? (INEOS Automotive)

tartan shepherd · Jan 27, 2023

Just picked up from FB some limited communication that January build dates are sliding back.

DCPU · Jan 27, 2023

I think that's entirely fair.

You have to judge people by their actions, especially when they have been explicit with regard to addressing communication issues and then just not delivering.

Big C · Jan 27, 2023

Nomad said:
Is anyone in the same position as me?

In December I was told my vehicle would be manufactured on 13th January (just like many others) and delivered 1st February.

Then of course I heard nothing since.

So I called my supplying dealer - who knew nothing, except February looks good. But I had to call them.

On the 24th January, I messaged Ineos who say that their computer still says end of January/early February looks good for delivery and it should be in production now.

I then check the INEOS website which doesn't show in PRODUCTION.

Why oh why, can they not all sing from the same hymn sheet? Maybe take away the website - "in production" tab.

I will be honest, this is the worst buying experience of anything I have ever purchased. If I hadn't signed the contract I would have walked away, regardless of how good or bad the vehicle MAY be.

First batch will be shipped tomorrow into the UK..Should be with dealers by the 2nd Feb..then up to 8 days with dealers and then available to customers..

BillyBunter · Jan 27, 2023

Big C said:
First batch will be shipped tomorrow into the UK..Should be with dealers by the 2nd Feb..then up to 8 days with dealers and then available to customers..

Where did you get this info from? Hopefully this includes mine!

Big C · Jan 27, 2023

BillyBunter said:
Where did you get this info from? Hopefully this includes mine!

local INEOS dealer.. spoke to him this morning.

Davman · Jan 27, 2023

INEOS are no longer quoting build dates - only delivery months. They are slipping and the communication director needs to be hung, drawn, and quartered.

Okay, that might be a bit extreme.

BillyBunter · Jan 27, 2023

Cool. Yes Gerrards Cross say the same. Let's hope...

And let's hope the after sales service is better communicated!

PanoramaJJ · Jan 27, 2023

I called the 0800-number (Ineos) this morning. Mike told me that the production is running fine, but they still have problems with the contracts. I told him, that I´ve got my contract since November - "oh you are a lucky guy" he answered. They will send me an E-Mail in the next two or three weeks with information about the delivery date, so Mike told me. I hope so. The contract said: delivery date 1st of February - that will not happen, I know.

Doesn´t matter. I´m glad that I will do my next desert-tour (March - Tunesia) with my Toyota - and in this car there is still enough work for me to do...

PanoramaJJ · Jan 27, 2023

Delivery from France to Nuremburg maybe get fast - they put up to nine cars on one

transporter!

OGrid · Jan 27, 2023

I have today contacted via email Ms Calder (CEO - Ineos Automotive) expressing my thoughts on the current communications situation.

If a response is received, which means it got past the CEO’s executive assistant (first hurdle), I’ll provide an update here.

DCPU · Jan 27, 2023

Big C said:
local INEOS dealer.. spoke to him this morning.

Don't suppose they knew the route/sailing?

DCPU · Jan 27, 2023

Big C said:
First batch will be shipped tomorrow into the UK..Should be with dealers by the 2nd Feb..then up to 8 days with dealers and then available to customers..

I wonder how many owners will want to hold registration over for the new plate on 1st March?

Trialmaster · Jan 27, 2023

DCPU said:
I wonder how many owners will want to hold registration over for the new plate on 1st March?

I wouldn't, unless arrives last week of February, I don't think that affects residual values these days. What would you do?

Logsplitter · Jan 27, 2023

Registration date wouldn’t bother me at all. I intend to keep the vehicle for many year

DCPU · Jan 27, 2023

Nomad said:
I wouldn't, unless arrives last week of February, I don't think that affects residual values these days. What would you do?

I hope to be swapping for a double cab in due course and keeping that long term.

Normally, it would not be a consideration; but I could see being stung by a trade valuation taking say £1,500 off and despite making the case being answered with "it's the book price".

Halliwell Jones Chester · Jan 27, 2023

Normally most wait for the new plate even though it doesn't hold the same value as when it happened once a year! I have had people say they would like it on a 72 plate though as these will always be know as the very first vehicles on the road, whether that is worth anything probably not, until maybe 20 years down the line.

G-Man · Jan 27, 2023

Halliwell Jones Chester said:
Normally most wait for the new plate even though it doesn't hold the same value as when it happened once a year! I have had people say they would like it on a 72 plate though as these will always be know as the very first vehicles on the road, whether that is worth anything probably not, until maybe 20 years down the line.

Hi @Halliwell Jones Chester,

If I can put you on the spot, what's your take on Ineos' radio silence? Does your crystal ball see the supposed log jam moving again soon?

My guess is the Ineos dealers are lobbying hard in the background for some improvement to communications other than the well publicized press junkets and promotional tours?

Flewks · Jan 27, 2023

Logsplitter said:
Registration date wouldn’t bother me at all. I intend to keep the vehicle for many year

In Uk it would be good to have registered before the mid-March budget in case there are changes in taxes in ICE vehicles

DCPU · Jan 27, 2023

Halliwell Jones Chester said:
Normally most wait for the new plate even though it doesn't hold the same value as when it happened once a year! I have had people say they would like it on a 72 plate though as these will always be know as the very first vehicles on the road, whether that is worth anything probably not, until maybe 20 years down the line.

Nothing to stop it going on a 72 plate later though, is there?

I would have thought 20 years down the road, it's going to be all about the VIN?

bemax · Jan 27, 2023

A dealer told me that from next week on there will be a „management update“ for the dealers every two weeks. It seems like the try to find a way of communication at least with the dealers.

Halliwell Jones Chester · Jan 27, 2023

DCPU said:
Nothing to stop it going on a 72 plate later though, is there?

I would have thought 20 years down the road, it's going to be all about the VIN?

Nothing stopping you buying a private 72 plate for the vehicle but if it's registered in March it would be auto issued with a 23 plate. They may come with a build month sticker in them like all BMW's do inside the door which would make it even easier.

Halliwell Jones Chester · Jan 27, 2023

G-Man said:
Hi @Halliwell Jones Chester,

If I can put you on the spot, what's your take on Ineos' radio silence? Does your crystal ball see the supposed log jam moving again soon?

My guess is the Ineos dealers are lobbying hard in the background for some improvement to communications other than the well publicized press junkets and promotional tours?

Yes we are all working hard and we do relay everyone's opinions and concerns back. I do see things moving forward yes, difficult to go into on a public forum but everyone is flat out at the minute. Emails coming through well into the night right now with deliveries just round the corner.

marko · Jan 27, 2023

bemax said:
A dealer told me that from next week on there will be a „management update“ for the dealers every two weeks. It seems like the try to find a way of communication at least with the

Halliwell Jones Chester said:
Yes we are all working hard and we do relay everyone's opinions and concerns back. I do see things moving forward yes, difficult to go into on a public forum but everyone is flat out at the minute. Emails coming through well into the night right now with deliveries just round the corner.

Thanks, that’s good to hear

bemax · Jan 27, 2023

Halliwell Jones Chester said:
Yes we are all working hard and we do relay everyone's opinions and concerns back. I do see things moving forward yes, difficult to go into on a public forum but everyone is flat out at the minute. Emails coming through well into the night right now with deliveries just round the corner.

I appreciate it that you try to explain what you are not allowed to tell us. The fact that you show some positive vibes is worth a lot for me!

rovie · Jan 27, 2023

Yes, it will start soon. Hold still a little longer. I told you to wait until the beginning of February. That's not long now.
Give the people at INEOS and especially the trading partners time. Get to know the car and get it ready for you to collect. Because they also have to gain experience and carry out the maintenance first.

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