Mate, is it the insurers approved repairer? that is dragging their feet? If you haven't done so already contact their Customer Relations team, make them aware and you intend to involved the Insurance Ombudsman unless its resolved asap..its my old world sadly, so if I can offer any advice direction, just message me and we can have a chat.Well I’m struggling to get a straight story from Bodyshop to be honest. He has sent them some info, as have the service dealer in Huntly. Grange didn’t return my calls (left two messages with different people).
I emailed Lynn Calder to (politely) complain and point out the problems they’ve created and she put me immediately on to a customer service manager who put me in touch with a parts manager - again it now seems to be the Bodyshop who are the bottleneck.
Next step will be to take the day off work and turn up there and make the damn phone calls myself.