What would you say if you could ?

[Annee Grenadier_girl]

Hi all,

I'll edit this as someone has mentioned negative undertones to my post !

This is not meant to be a negative or critical post, more a constructive one so please take it in the way I meant it and not as criticism of Ineos, I for one love my vehicle but I see the company for what it appears to me, poor management structure, terrible customer service and at times I have felt like they couldn't have given a crap back in the early days of ordering and buying my vehicle....some still feel this way.

I have asked this question on the FaceBook pages and I'd welcome peoples thoughts here too.

If you could ask Sir Jim Ratcliffe any questions what would you ask ?

I'm directing this at us owners or ones awaiting delivery.

I'm gathering up questions, concerns etc to direct to him via email in the hope he is made aware (which I'm not sure he is).

There are so many disillusioned people having to had/had to deal with the dire customer service, after sales, servicing, vehicles arriving missing parts, vehicles arriving at wrong locations, the dreaded "Raised a ticket" comment, updates etc etc

I wonder if Jim knows how people feel, not only owners but the exhausted staff in dealerships (Mine included)...exhausted at getting no adequate answers to tell their customers all who have had to deal with vehicles coming in to have a part fitted only to be told its out of stock, the vehicle then sitting at the dealership for weeks and then having the owner(s) say they don't want to carry on and ask for the vehicle to be taken back by the dealership.

Whilst some of us have incredible people at our dealerships others don't live anywhere near their closest one so find that they have to deal with trying to get answers from customer service who are in my opinion about as useful as a chocolate teapot.

I'd welcome your comments, questions, thoughts.

Many thanks,

Annee aka Grenadier_girl (Instagram)

 

[Lord Ripon USA]

Where is the service manual?

 

[Annee Grenadier_girl]

Where is the service manual?

This is the most asked question I have at the moment, seems to be a big issue....obviously.

 

[Annee Grenadier_girl]

The service manual that we were all promised isn't happening, apparently if it does it will have a monthly subscription, just their way of making us take our vehicles back to their own service departments....really bloody annoyed at this one.

 

[bigleonski]

Despite the negative undertones in your initial post, you can tell him from me that I love it, he should keep up the great work, but if he could get someone to fix the rear view mirrors that would be nice thanks very much - they’re dangerous.
Oh, and the Brissy dealer is doing a great job and Jordon deserves a pay rise.