And is it applicable for the full 5 years?
Now that's a question...
I asked and have what I can only describe as a bizarre answer. I'm waiting for the Live Chat email and I'll cut & paste it on this thread but the short answer was no. It will be for 3 years, as that is the length of the "manufactures warranty". 5 years refers to the "base warranty" and that is different!
Extract from Live Chat today:
10:47 DCPU Can you tell me what the options are? [in reference to the comment at 10:46 above regarding the Bosch "flying spanners"]
10:50 Agent Megan said It will be between you and the AA If the vehicle cant be repaired within a reasonable time the following options will be covered, In all cases, will ensure that a solution is found that is acceptable to the Authorised User.
In the event of the Authorised Driver’s intended method of travel and/or route being unavailable due to an insured cause, the Authorised Driver and the Authorised Driver’s Party must take reasonable steps to travel by the most cost effective method or route.
Over night accomidateon (upto 4 star)
Air Fares (economy)
Rail fares (standard)
Local taxi fares
Any other transport equivalent to 2nd class rail fares
Car hire
Whilst the AA makes every effort to guarantee costs within the benefits on behalf of INEOS, there will be occasions when the AA will ask INEOS and / or the Authorised Driver to pay the bill locally and reclaim agreed costs when the Authorised Driver returns Home. Claims should be notified to the AA within 31 days of the Authorised Driver’s return Home.
10:52 DCPU Right, will the service cover the full 5 years of the warranty?
10:54 Agent Megan said That is what is included in the AA package but It will be which cover option you choose with. Bosch will be there if the AA can't attend.
10:56 Agent Megan said And it covers 3 or 5 years depending on the region.
10:56 DCPU OK I'm in the UK, so is this 5 years for me?
10:57 Agent Megan said Let me check one moment.
11:02 Agent Megan said The recovery would be covered by the manufactures warranty. I believe in the UK this is 3 years.
Is there anything else I can help you with today?
11:02 DCPU The UK website says 5 years for warranty.
11:05 Agent Megan said That is the base warranty. Not the manufactures warranty.
11:05 DCPU What's the difference?
11:06 Agent Megan said The base warranty will be to cover the electrical components, drivetrain, engine and many other components aligning with other industry leaders.
The Paint warranty is to cover the painted panels of the vehicle, this could be corrosion/ defects in the paint from factory.
Anti-perforation warranty covers corrosion of items such as the chassis and body.
11:06 DCPU Right, so what is the manufactures warranty you have referred to?
11:10 Agent Megan said If the vehicle has become stuck or incapacitated due to a manufacturing defect or electrical fault, the recovery would be covered by the manufactures warranty.
Basically if there is a fault due to the manufacturer not the cusomer or weather and so on.
11:10 DCPU How is that different from the base warranty?
11:12 Agent Megan said The base warrenty is if the manufactures is not in the wrong and the other is if we are.
If it is a fault with how the vehicle was made not how it has been used.
11:12 DCPU So the base warranty is 5 years and the manufactures is 3 years?
11:13 Agent Megan said Yes.
11:14 DCPU OK, you have throughly confused me!
11:15 Agent Megan said Manufacturer's Warranty means an expressly written warranty issued by the manufacturer of the Insured Item at the time of purchase.
11:15 DCPU And a base warranty?
11:16 Agent Megan A warranty is a guarantee from a manufacturer or seller that defective products will be repaired or replaced.
I hope that has helped you undersatnd it a little more. Sorry if I have confused you.
11:17 DCPU OK, I'll sign off here. Thanks for your time.
11:18 Agent Megan said Would it be easier if I explained it to you over the phone?
11:18 DCPU No thanks.
11:19 Agent Megan said No problem, Yes it gets send afterwards if you need it you can always call in or Email to request it again also.
