Power steering failure

[Miki]

OK
Hope they get it fixed for you asap.
Ask them what was amiss when you get it back.

 

[Logsplitter]

OK
Hope they get it fixed for you asap.
Ask them what was amiss when you get it back.

I will . I have it on good authority that they are on the case

 

[Jean Mercier]

Hello @Logsplitter ... I only discover your sad problem now. I didn’t read all the advice and possible solutions, therefore perhaps somebody told you something similar...

Once with my son and daughter-in-law we went to drink some wine at Balaton lake in Hungary. She said, I will drive your car when going back to Budapest (zero tolerance on Alcohol). When she took the car it was as if she never drove a car in the past ...

To shorten the story ... a belt tensioner was bent and battery didn’t charge and no steering assistance on my Suzuki Grand Vitara.

Perhaps something similar?

Good luck ...

 

[Logsplitter]

The fault has been found. Hoorah . This time it was a permanent fault so easier to detect unlike the last two times where the fault was intermittent and the fault didn’t happen whilst at the dealer. So the Gateway control module that was replaced as it turns out was probably not at fault. Our Grenadier has a power steering pump failure, it’s the first failure they’ve had so not a prevalent issue. The part has been ordered as an absolute high priority and shipping tonight or tomorrow morning. Harwoods will carry out the work as soon as the part arrives.
we are happy and relieved that fault has now been diagnosed and our travel plans can happen although we are real short of time. We’ve had an email today bringing shipping forwards a week and now have to deliver to Rotterdam on 31st July so getting the overnIght ferry on the 30july. Its a real tight schedule but it looks like it’s happening.

 

[anand]

Glad to hear it is an easy fix... Hopefully the PS pump is as easy to get to on the RHD as it is for LHD!

 

[Eric]

The fault has been found. Hoorah . This time it was a permanent fault so easier to detect unlike the last two times where the fault was intermittent and the fault didn’t happen whilst at the dealer. So the Gateway control module that was replaced as it turns out was probably not at fault. Our Grenadier has a power steering pump failure, it’s the first failure they’ve had so not a prevalent issue. The part has been ordered as an absolute high priority and shipping tonight or tomorrow morning. Harwoods will carry out the work as soon as the part arrives.
we are happy and relieved that fault has now been diagnosed and our travel plans can happen although we are real short of time. We’ve had an email today bringing shipping forwards a week and now have to deliver to Rotterdam on 31st July so getting the overnIght ferry on the 30july. Its a real tight schedule but it looks like it’s happening.

I think the thing is, it shows that Ineos and Harwoods can pull out all the stops when required.
Great result for your overseas " jolly"

 

[Tomdoc]

Thank Goodness they found it quickly and it seems like a relatively easy fix. Safe travels and thanks for updating us all.

 

[Trialmaster]

The fault has been found. Hoorah . This time it was a permanent fault so easier to detect unlike the last two times where the fault was intermittent and the fault didn’t happen whilst at the dealer. So the Gateway control module that was replaced as it turns out was probably not at fault. Our Grenadier has a power steering pump failure, it’s the first failure they’ve had so not a prevalent issue. The part has been ordered as an absolute high priority and shipping tonight or tomorrow morning. Harwoods will carry out the work as soon as the part arrives.
we are happy and relieved that fault has now been diagnosed and our travel plans can happen although we are real short of time. We’ve had an email today bringing shipping forwards a week and now have to deliver to Rotterdam on 31st July so getting the overnIght ferry on the 30july. Its a real tight schedule but it looks like it’s happening.

Brilliant and especially reassuring to know it's not a common failure. Appreciate the update!

 

[Spjnr]

The fault has been found. Hoorah . This time it was a permanent fault so easier to detect unlike the last two times where the fault was intermittent and the fault didn’t happen whilst at the dealer. So the Gateway control module that was replaced as it turns out was probably not at fault. Our Grenadier has a power steering pump failure, it’s the first failure they’ve had so not a prevalent issue. The part has been ordered as an absolute high priority and shipping tonight or tomorrow morning. Harwoods will carry out the work as soon as the part arrives.
we are happy and relieved that fault has now been diagnosed and our travel plans can happen although we are real short of time. We’ve had an email today bringing shipping forwards a week and now have to deliver to Rotterdam on 31st July so getting the overnIght ferry on the 30july. Its a real tight schedule but it looks like it’s happening.

Great to hear this mate. Hopefully you just had a Friday afternoon steering pump as opposed to a Friday afternoon Grenadier!!

 

[Logsplitter]

Great to hear this mate. Hopefully you just had a Friday afternoon steering pump as opposed to a Friday afternoon Grenadier!!

I reckon that will be the case. It’s a great vehicle just unfortunate we had that fault. I’m confident enough in all the testing and development that Ineos have done , so much so that we’ll be driving in some real remote places in Northern Namibia, Central Kalahari etc. I’ll be keeping my Garmin inreach at hand with a hot line to Ineos just in case.

 

[ChasingOurTrunks]

The fault has been found. Hoorah . This time it was a permanent fault so easier to detect unlike the last two times where the fault was intermittent and the fault didn’t happen whilst at the dealer. So the Gateway control module that was replaced as it turns out was probably not at fault. Our Grenadier has a power steering pump failure, it’s the first failure they’ve had so not a prevalent issue. The part has been ordered as an absolute high priority and shipping tonight or tomorrow morning. Harwoods will carry out the work as soon as the part arrives.
we are happy and relieved that fault has now been diagnosed and our travel plans can happen although we are real short of time. We’ve had an email today bringing shipping forwards a week and now have to deliver to Rotterdam on 31st July so getting the overnIght ferry on the 30july. Its a real tight schedule but it looks like it’s happening.

As they say, stuff happens to all - what matters is how we respond. Kudos to Ineos for pulling out the stops on getting you the part you need to preserve your adventure. I think long after the teething of the Gren is finished, this kind of support approach will be the key to their long-term success.

 

[Cheshire cat]

Fantastic to read that they have found the fault and have pulled out the stops to fix in time. How many miles have you done so far?

 

[Logsplitter]

As they say, stuff happens to all - what matters is how we respond. Kudos to Ineos for pulling out the stops on getting you the part you need to preserve your adventure. I think long after the teething of the Gren is finished, this kind of support approach will be the key to their long-term success.

Totally agree. There were always going to be teething issues on getting the first breakdown or faults sorted. A learning process for Ineos. Also what needs to be sorted in the U.K. is the response times of the AA for recovery which is woeful and a trying to sort the courtesy car hire was a nightmare I gave up on twice. I’m sure someone from Ineos will read this and hopefully try and sort the system out a bit, although I have vented my frustrations about recovery and courtesy car hire to the dealers so hopefully the message will get back up to the top as their is room for improvement

 

[Cheshire cat]

Totally agree. There were always going to be teething issues on getting the first breakdown or faults sorted. A learning process for Ineos. Also what needs to be sorted in the U.K. is the response times of the AA for recovery which is woeful and a trying to sort the courtesy car hire was a nightmare I gave up on twice. I’m sure someone from Ineos will read this and hopefully try and sort the system out a bit, although I have vented my frustrations about recovery and courtesy car hire to the dealers so hopefully the message will get back up to the top as their is room for improvement

Had to wait 10 hours through the night for RAC recovery a few months ago following a tyre blow out. Three months after my complaint I received a cheque for £75.00 by way of an apology. The recovery guy said that since all the banks starting including recovery services as part of paid banking. Because they were probably only paying the RAC, AA, etc a few pounds per head, the recovery services are not geared up to the right level. He recommended I join one of the smaller organisations as he himself had done.

 

[Miki]

The fault has been found. Hoorah .

. Our Grenadier has a power steering pump failure, it’s the first failure they’ve had so not a prevalent issue.

Interesting.
Electric motors do tend to work, or not, rather than work sometimes and fix themselves it's probably a tad more complex than just a pump ...
I'm glad they have identified the issue anyway and that should be an easy/quick fix.

 

[acwiltshire]

Now I’m really frustrated
Out on a journey this morning having had the Gateway Control Module replaced earlier in the week. I’m stopped at a services at the end of M23 and got back in the car after a coffee and power steering failure again Third time FFS. Looks like our African travels are off now
Just waiting for the AA. I’m getting more than frustrated now in fact f—-king angry

Oh Man deepest frustration. Reject the car.

 

[Cheshire cat]

Oh Man deepest frustration. Reject the car.

Might be a good idea to read the full thread.

 

[acwiltshire]

Might be a good idea to read the full thread.

Ah yes

 

[YellowLab]

The fault has been found. Hoorah . This time it was a permanent fault so easier to detect unlike the last two times where the fault was intermittent and the fault didn’t happen whilst at the dealer. So the Gateway control module that was replaced as it turns out was probably not at fault. Our Grenadier has a power steering pump failure, it’s the first failure they’ve had so not a prevalent issue. The part has been ordered as an absolute high priority and shipping tonight or tomorrow morning. Harwoods will carry out the work as soon as the part arrives.
we are happy and relieved that fault has now been diagnosed and our travel plans can happen although we are real short of time. We’ve had an email today bringing shipping forwards a week and now have to deliver to Rotterdam on 31st July so getting the overnIght ferry on the 30july. Its a real tight schedule but it looks like it’s happening.

Great news - enjoy your incredible journey!

 

[PBD]

Well done mate, don't forget to post us stay at homes a few "adventure vids"