North America Test Drive email -just now

[Stu_Barnes]

You should be able to book directly from the linkS here. You do need to register with your reservation number and the email address that you originally used with INEOS.

 

[LtColumbo]

Hello everyone, I'm new here. I signed up for the Houston one back on Wednesday. Haven't gotten any confirmation from INEOS. Anyone else in the same boat? I don't want to submit another entry and create confusion. At any rate, looking forward to Houston, I signed up for a Thursday afternoon slot.

 

[Norville]

Hello everyone, I'm new here. I signed up for the Houston one back on Wednesday. Haven't gotten any confirmation from INEOS. Anyone else in the same boat? I don't want to submit another entry and create confusion. At any rate, looking forward to Houston, I signed up for a Thursday afternoon slot.

It probably wouldn't hurt to email eventsamericas@ineosgrenadier.com just to be safe. The response from my inquiry took a full day since the response came from the UK and by that time, I did receive a confirmation.

 

[Reducs]

Hello everyone, I'm new here. I signed up for the Houston one back on Wednesday. Haven't gotten any confirmation from INEOS. Anyone else in the same boat? I don't want to submit another entry and create confusion. At any rate, looking forward to Houston, I signed up for a Thursday afternoon slot.

I finally got my confirmation at 5am this morning and in was in the junk folder.

 

[nobody_asked]

I am finally confirmed thanks to Ineos Customer Service. They were great. Very responsive and even call me directly to make sure they had all the information correct.

 

[LtColumbo]

I am finally confirmed thanks to Ineos Customer Service. They were great. Very responsive and even call me directly to make sure they had all the information correct.

Glad to hear. I emailed them yesterday; hoping that this works out.

 

[NomadRad]

Reach out to Ineos they should be able to get you fixed up.

Dealing with INEOS support was a breath of fresh air. Their evaluation of the problem revealed a settings issue and email address issue in my account. They corrected it and put me in contact with the Houston area event director promptly who added me to the guest list. I’ll get my test drive this coming Mardi Gras Tuesday. The following day I received a call on my mobile phone from the UK following up to ensure everything was handled for me. I have been quite apprehensive about being in the US for this startup and lack of established network. However, my personal interaction with INEOS has been first rate, which is a positive sign for all of us. We all know we will experience problems. How companies handle them and interact with us is a tremendous issue. I am so tired of mostly being dissatisfied with customer service and the secrecy of most companies. I am a dedicated customer of Storyteller Overland because of the focus on quality people and products and their customer service. Dealing with INEOS gave me the same feeling about them, so I am hopeful.

Thanks for the reply.

 

[BD1]

Dealing with INEOS support was a breath of fresh air. Their evaluation of the problem revealed a settings issue and email address issue in my account. They corrected it and put me in contact with the Houston area event director promptly who added me to the guest list. I’ll get my test drive this coming Mardi Gras Tuesday. The following day I received a call on my mobile phone from the UK following up to ensure everything was handled for me. I have been quite apprehensive about being in the US for this startup and lack of established network. However, my personal interaction with INEOS has been first rate, which is a positive sign for all of us. We all know we will experience problems. How companies handle them and interact with us is a tremendous issue. I am so tired of mostly being dissatisfied with customer service and the secrecy of most companies. I am a dedicated customer of Storyteller Overland because of the focus on quality people and products and their customer service. Dealing with INEOS gave me the same feeling about them, so I am hopeful.

Thanks for the reply.

Excellent.
For those of us in the U.S. please post lots of pictures and impressions. I will not be able to see it in person until the get to the Chicago area in 3-4 months. Thanks.

 

[Bushguide]

forum updated with each individual event, pain in the butt but its how the calendar handles things.

INEOS website is like dealing with dialup at the moment.

Keeps throwing me out and timing out, perhaps they don't want me there

Stu, what country is doing the Ineos software and www sites? I seem to recall way back when everything bogged down and no one could register and sign in that that the UK were being pointed at.