New pick up No AC

[Maj]

I drove round trip 7 hours to pick up my Grenadier. In the dealer lot the AC was freezing when they were going over all the features. On the way home the AC stops working after about one hour. Not happy. It was a long drive and a logistical nightmare for me to get back to the dealer anytime soon. The dealer said there was a “hvac” update that all of the new arrivals had to have done by the service department. The salesman said it wasn’t done then later said it was done. Has anyone else heard of the “hvac” update? If so what does it involve?

 

[anand]

Sorry to hear about your issues, on the plus side 3.5hrs each way is still closer than much of the country.

There have been several updates to the infotainment system, but none that I have heard of for the HVAC specifically. Which dealer did you pick it up from?

 

[Maj]

Just an update and trying to get information out to other owners. The dealership was awesome and picked up my grenadier and left me with a loaner grenadier with 1000 miles on it. The owner of the dealership drove it up himself in an enclosed trailer. Saved me a 7 hour round trip to the dealership. I was very appreciative. They have had my vehicle for over a week and AC still doesn't work. They refilled refrigerant but after driving still does not cool. They told me they have to get with the grenadier engineers because they are "stumped".
Interesting thing is that the loaner Grenadier also has issues with AC cooling. Full blast AC cools the vehicle to about 70 degrees. Comfortable but not normal. The other problem with the new rental is that the gas gauge doesn't function properly. Last night I drove 120 miles and the gas gauge did not move until I was 20 miles from home. Sometimes I turn the vehicle on and it says I have a full tank. Other times it will say I have 1/4 tank left. Frustrating to spend so much on a vehicle and have issues with some simple but critical issues. AC and fuel gauge are pretty important features to have working in a new vehicle in my opinion.

 

[Chadd7]

yikes. thanks for sharing your experience. Hope they get it sorted out quick. Yes, AC and fuel gauge are so basic. I personally hate the digital fuel gauge.

 

[Alex1118]

It’s a tough one knowing the people you bought it from want to make it right but can’t.