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Americas Ineos customer service, how has your experience been?

@LC0013 Please share your good luck and good fortunes and call Ineos with the two questions at the beginning of this thread and then please report back your experience and their answers. You rock, kind gentlemen. I am very excited to hear back from you!
lol the bad anecdotes greatly out weigh the good ones
 
Get a load of this - now this is great customer service…….

 
Not a smart strategy to promote Lynn Calder from within. Should have picked a seasoned automotive leadeer
It's a Billionaire cult of personality. Clearly Jim is a smarter man than Bonespur, but, the common trait is loyalty over ability. The solution to all the issues here costs money. A outside car CEO would spend it as its the only way to save the brand image, as doing nothing guarantees failure and no job. Jim doesn't want it spent, so, he puts someone in from the chemical side, and tells them they will have a job no matter what.

No one with C suite auto experience is wanted for this job, no one with C suite experience wants this job. It's mutual.

I would have loved to have been a fly on the wall when they were pulling straws to see who gets the Honor.
 
@LC0013 Please share your good luck and good fortunes and call Ineos with the two questions at the beginning of this thread and then please report back your experience and their answers. You rock, kind gentlemen. I am very excited to hear back from you!
Sorry, it seems to me your questions were answered albeit not the way in which you would have liked, so no need to ask again. :(
 
User experience is something they've never understood. It's just not in their DNA. That's why we get annoying ADAS features, and it's why customer service is an afterthought. It feels like they contracted out to some call center somewhere for first level support.

For example: at delivery, I got a printout saying that they were going to give my data to SiriusXM and I could opt out by emailing their "privacy team". I did. No response, and my data got given away anyway. Not the worst thing in the world, but it doesn't make a great first impression on buyers.

It's a shame, because the Ineos folks I talked to back on the PT02 test drive were really knowledgeable and enthusiastic. (Of course, I don't expect them to be the ones fielding tier 1 support questions.)
This is interesting, I have perhaps the lowest social media / internet data / never ever sign up for anything "free" footprint in the history of my generation (Gen X) and since financing this thing I have gotten more trash email in 8 months than I have in the last 10 years.

Hear this #Ineos / #Santander doom on you. Do not sell our data.
 
I find it interesting that most answers re this question have come state side, I can't think of anyone here in the UK would agree they've had good after sales support.
I was wondering the same thing - and even in the US, it seems there are dealerships in locations that seem more “with it” (Idaho, Utah, Colorado, etc) than others. It just makes me suspect that the dealers where owners use a Grenadier like a Grenadier probably 1)already had more experience with off-roading and the kind of abuse and service requirements for that group, and 2)were just forced to up their game based on the demands of those owners - as compared, say, to locations where it’s just about “the look.” With fewer opportunities to use the Grenadier to its full extent in the UK, maybe some of your dealers just have no clue???? But this is also true in the US, to be fair. There’s just no way a dealer in Florida is going to have the same expertise as a dealer in Utah. The whole damn state is a sand spit, for goodness sake.
 
Red Noland in Colorado Springs has been better than several other high end car dealers in Colorado or the DC Metro area.. Super responsive to phone calls, emails and in person visits. They are just far away...
 
Warner Ineos is Salt Lake has been stellar. Just FYI.
Exactly what I would expect from Utah. The Mountain states dealers are just going to know more about this stuff, have customers who know what is what, and basically will just play the whole game at a higher level. That was my point - dealers who are located in places where the Grenadier gets properly used will probably, on the whole, provide better service. They work out their parts issues, are better at mods and repairs, can give better advice - all of it.
 
PS I've had excellent customer service from my local agent Pickerings in Townsville, North QLD, Australia. Cannot fault them, knowledgeable, persistent, almost always find a solution, and do not give up even when not getting official guidance from Ineos. I think Ineos customer service is very dependant on local engineers and attitude, as head office driven service is still in its infancy.
 
I find it interesting that most answers re this question have come state side, I can't think of anyone here in the UK would agree they've had good after sales support.
Chester and one or two of the Scottish dealer/service centres get a good review. I use Chester and they are pretty good with me, Cheshire Cat is pleased with them too. There is a technician on here from Lancaster who is very keen to help.
The forum is generally dominated by American comment due to sales volume.
 
The only issue I've had is that spare parts has taken a bit longer for my shop to get than I cared for.
The service at the dealers (warner in salt lake and price in SF bay area) has been stellar.
 
This is interesting, I have perhaps the lowest social media / internet data / never ever sign up for anything "free" footprint in the history of my generation (Gen X) and since financing this thing I have gotten more trash email in 8 months than I have in the last 10 years.

Hear this #Ineos / #Santander doom on you. Do not sell our data.
 
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