Americas Ineos customer service, how has your experience been?

[HereinDaRockies]

@LC0013 Please share your good luck and good fortunes and call Ineos with the two questions at the beginning of this thread and then please report back your experience and their answers. You rock, kind gentlemen. I am very excited to hear back from you!

lol the bad anecdotes greatly out weigh the good ones

 

[bigleonski]

Get a load of this - now this is great customer service…….

A Tesla Cybertruck Buyer Says He Took Delivery of a Defective Truck Because Tesla Promised Him It Would be an Easy Fix, However, His Truck Returned Even More Damaged After a Service Visit

A Cybertruck owner accepted delivery of a defective truck, believing Tesla could easily fix the issues. However, he discovered there was no service opening for a month. Even worse, after a long wait, Tesla returned his Cybertruck even more damaged.

www.torquenews.com

 

[Zimm]

Not a smart strategy to promote Lynn Calder from within. Should have picked a seasoned automotive leadeer

It's a Billionaire cult of personality. Clearly Jim is a smarter man than Bonespur, but, the common trait is loyalty over ability. The solution to all the issues here costs money. A outside car CEO would spend it as its the only way to save the brand image, as doing nothing guarantees failure and no job. Jim doesn't want it spent, so, he puts someone in from the chemical side, and tells them they will have a job no matter what.

No one with C suite auto experience is wanted for this job, no one with C suite experience wants this job. It's mutual.

I would have loved to have been a fly on the wall when they were pulling straws to see who gets the Honor.

 

[LC0013]

@LC0013 Please share your good luck and good fortunes and call Ineos with the two questions at the beginning of this thread and then please report back your experience and their answers. You rock, kind gentlemen. I am very excited to hear back from you!

Sorry, it seems to me your questions were answered albeit not the way in which you would have liked, so no need to ask again.

 

[INEOS OG]

User experience is something they've never understood. It's just not in their DNA. That's why we get annoying ADAS features, and it's why customer service is an afterthought. It feels like they contracted out to some call center somewhere for first level support.

For example: at delivery, I got a printout saying that they were going to give my data to SiriusXM and I could opt out by emailing their "privacy team". I did. No response, and my data got given away anyway. Not the worst thing in the world, but it doesn't make a great first impression on buyers.

It's a shame, because the Ineos folks I talked to back on the PT02 test drive were really knowledgeable and enthusiastic. (Of course, I don't expect them to be the ones fielding tier 1 support questions.)

This is interesting, I have perhaps the lowest social media / internet data / never ever sign up for anything "free" footprint in the history of my generation (Gen X) and since financing this thing I have gotten more trash email in 8 months than I have in the last 10 years.

Hear this #Ineos / #Santander doom on you. Do not sell our data.

 

[angstorms]

This was interesting video from Trails Offroad on his 392 experience,

View: https://www.youtube.com/watch?v=14io1JVbPN8
. it interesting to compare the kind of issue he had vs what is mostly talked about on this forum.

 

[CrazyOldMan]

This was interesting video from Trails Offroad on his 392 experience,

View: https://www.youtube.com/watch?v=14io1JVbPN8
. it interesting to compare the kind of issue he had vs what is mostly talked about on this forum.

Brad seems like a great guy - I enjoyed the video he did with John from Agile with the Toyota LC 250 and the Grenadier