I'm salty salty today

[ADVAW8S]

This is more of a pity party post. I have a friend who put his order on for a custom Porsche. He put his order in over summer. Nov, he got a text that his freeze date was coming soon. The text in Dec that production started, then he texted me this morning that he got a notification on the Porsche App that his car has arrived at the Port for shipping. He can then use his app to track the journey. Then he got a hype video showing how his car was made.

211208_Porsche_Produktionsfilm_EN_Edit22_1080.mp4 on Vimeo

I spend a large portion of my day talking to my clients about client experience. Porsche in my eyes knocks the cover off the ball.

Here is my Pity Party, put my order for QM in April and have gotten nothing but radio silence. Remember when they did those AI videos for early orders? They stopped those post first global rounds. No clue on production, no clue on delivery date. We have to do the tracking once we ask for VIN. All I can say, more companies should embrace what Porsche is doing. Costs them nothing but brings people along for the ride.

 

[Reducs]

I wouldn't say it "costs them nothing", but in the grand scheme of things it's pretty close to nothing. The good will, inclusion, 'part of the family' feels... all priceless.

I'm guessing Porsche won't tell him it's still "In Production" while he's tearing it up at DE events!

 

[RobP]

My Grenadier (that I picked up in March '24) is still in "ordered" status Porsche does it right for sure!

 

[Tenac]

Nothing worse than being ghosted on a car order!!!! P car orders are awesome the Germany experience is awesome, so is the ALT one too. BMW does great job too, well did I'm not sure if they brought back the Munich pickup again or not after covid..... The new apps that allow you to follow the build is cool though how accurate can be questioned. lol I think Ineo's being such a new company really for low impact to bottom line could have had an app built for this. The data is already there in production systems its about parsing it out sending it securely to another API to then show the customer. Could you imagine a order pickup, factory tour and a off road learning trip.... That would be sweet.

 

[CRH]

This is more of a pity party post. I have a friend who put his order on for a custom Porsche. He put his order in over summer. Nov, he got a text that his freeze date was coming soon. The text in Dec that production started, then he texted me this morning that he got a notification on the Porsche App that his car has arrived at the Port for shipping. He can then use his app to track the journey. Then he got a hype video showing how his car was made.

211208_Porsche_Produktionsfilm_EN_Edit22_1080.mp4 on Vimeo

I spend a large portion of my day talking to my clients about client experience. Porsche in my eyes knocks the cover off the ball.

Here is my Pity Party, put my order for QM in April and have gotten nothing but radio silence. Remember when they did those AI videos for early orders? They stopped those post first global rounds. No clue on production, no clue on delivery date. We have to do the tracking once we ask for VIN. All I can say, more companies should embrace what Porsche is doing. Costs them nothing but brings people along for the ride.

Don't Porsche have one of the highest profit margins for a production car company, providing this service costs them nothing, it's the customers that are paying.
They're very good at getting the customers involved, they used to have the LeMan's 24hrs on overnight in the showroom for customers. You get invited to various events, at your own cost of course. They make you feel part of the company. Join the official owners club and you get discounts at the dealer for part and I think services. Yes they do a good job but it's all built into the price.
UK buyers get the Silverstone Porsche experience with their new car, all free when you buy the car, but you feel special.
We did meet an F1 engine designer when the wife had hers many years back, he was involved in Cosworth engines and new a lot of people, university lecturer at the time we met. Amazing stories, he was there for a Cayenne 4x4 experience and we ended up having lunch with him and the instructor. So annoyed I can't remember his name. Looked him up when I got home, he was a genuinely interesting man with lots of stories and offered his services to the Porsche centre as an after dinner speaker. Was worth it just for meeting him

 

[Zimm]

The only buying experience I care about, is the car working. I'm fine with a trailer on the lot, and a text message, if it takes 500 off the tag. I don't need a fluffer.

 

[ADVAW8S]

Don't Porsche have one of the highest profit margins for a production car company, providing this service costs them nothing, it's the customers that are paying.
They're very good at getting the customers involved, they used to have the LeMan's 24hrs on overnight in the showroom for customers. You get invited to various events, at your own cost of course. They make you feel part of the company. Join the official owners club and you get discounts at the dealer for part and I think services. Yes they do a good job but it's all built into the price.
UK buyers get the Silverstone Porsche experience with their new car, all free when you buy the car, but you feel special.
We did meet an F1 engine designer when the wife had hers many years back, he was involved in Cosworth engines and new a lot of people, university lecturer at the time we met. Amazing stories, he was there for a Cayenne 4x4 experience and we ended up having lunch with him and the instructor. So annoyed I can't remember his name. Looked him up when I got home, he was a genuinely interesting man with lots of stories and offered his services to the Porsche centre as an after dinner speaker. Was worth it just for meeting him

IMO, people are willing to pay more if they feel they are getting something additive that is intrinsic value.