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- Oct 12, 2022
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Along with the majority on this excellent Forum, I am eagerly awaiting my Grenadier.
I believe that what Ineos Automotive has achieved in a relatively short space of time is truly amazing and the Grenadier is without doubt a brilliant piece of design and engineering that has been brought together by a strong winning team. From a design and engineering perspective Ineos Automotive cannot be faulted but when it comes to PR and communications, they are sadly lacking and clearly do not seem to have experience of dealing directly with consumers.
Being honest with its customers about the reasons for delays would have been a far better policy. In my opinion, people like to hear the truth, even if if isn’t what they want to hear but being kept in the dark is very much disliked.
I have nothing but praise for my dealer who has acted professionally throughout this process and I feel very sorry for them that they at the sharp end when Ineos Automotive are in hiding behind a veil of secrecy. One person at Ineos Grenadier Customer Services, Megan has been excellent at communicating with me but clearly her hands are firmly tied.
Today, a wet and rainy Easter Monday with little else to do, I have had another read through my contract with Ineos Automotive… A contract is intended to lay out and clarify details of a pending transaction - simply it is a promise enforceable by law.
Do Ineos Automotive not understand this?
One interesting point reads:
Direct Payment:
We will send a request for your remaining final balance payment via bank transfer once your Grenadier has arrived in the UK. Payment needs to be cleared in full no later than 2 working days prior to collection.
Really? Mine has been in the Country since March 23rd and no request for payment has been issued…
Another:
4 Delivery of Vehicle
4.1 The Estimated Delivery Date of the Vehicle will be communicated by your chosen Retail Partner once your vehicle has left the factory. As the vehicle is being built to your order, the actual delivery date is dependent on many factors, including the vehicle configuration, manufacturing slot availability and delivery location. The actual delivery date may be at an earlier or later date than the Estimated Delivery Date and INEOS reserves the right to change any of these dates, including as a result of any delays in transit, and INEOS (or the appointed INEOS Retail Partner) will notify the Customer of any such change within a reasonable timeframe.
Really? Mine left the factory long ago and I have not had an Estimated Delivery date as I am told that this is determined by Ineos Automotive.
Please Ineos Automotive, be honest with all of us and give us truth and honesty - and a speedy delivery of our long awaited Grenadiers!
I believe that what Ineos Automotive has achieved in a relatively short space of time is truly amazing and the Grenadier is without doubt a brilliant piece of design and engineering that has been brought together by a strong winning team. From a design and engineering perspective Ineos Automotive cannot be faulted but when it comes to PR and communications, they are sadly lacking and clearly do not seem to have experience of dealing directly with consumers.
Being honest with its customers about the reasons for delays would have been a far better policy. In my opinion, people like to hear the truth, even if if isn’t what they want to hear but being kept in the dark is very much disliked.
I have nothing but praise for my dealer who has acted professionally throughout this process and I feel very sorry for them that they at the sharp end when Ineos Automotive are in hiding behind a veil of secrecy. One person at Ineos Grenadier Customer Services, Megan has been excellent at communicating with me but clearly her hands are firmly tied.
Today, a wet and rainy Easter Monday with little else to do, I have had another read through my contract with Ineos Automotive… A contract is intended to lay out and clarify details of a pending transaction - simply it is a promise enforceable by law.
Do Ineos Automotive not understand this?
One interesting point reads:
Direct Payment:
We will send a request for your remaining final balance payment via bank transfer once your Grenadier has arrived in the UK. Payment needs to be cleared in full no later than 2 working days prior to collection.
Really? Mine has been in the Country since March 23rd and no request for payment has been issued…
Another:
4 Delivery of Vehicle
4.1 The Estimated Delivery Date of the Vehicle will be communicated by your chosen Retail Partner once your vehicle has left the factory. As the vehicle is being built to your order, the actual delivery date is dependent on many factors, including the vehicle configuration, manufacturing slot availability and delivery location. The actual delivery date may be at an earlier or later date than the Estimated Delivery Date and INEOS reserves the right to change any of these dates, including as a result of any delays in transit, and INEOS (or the appointed INEOS Retail Partner) will notify the Customer of any such change within a reasonable timeframe.
Really? Mine left the factory long ago and I have not had an Estimated Delivery date as I am told that this is determined by Ineos Automotive.
Please Ineos Automotive, be honest with all of us and give us truth and honesty - and a speedy delivery of our long awaited Grenadiers!