The Grenadier Forum
Register Now for enhanced site access.
INEOS Agents, Dealers or Commercial vendors please contact admin@theineosforum.com for a commercial account.

Europe Communication is ZERO! Does anyone know what is going on? (INEOS Automotive)

Trialmaster

Grenadier Owner
Local time
8:31 AM
Joined
Nov 10, 2022
Messages
1,244
Reaction score
2,952
Location
North of Watford!
Is anyone in the same position as me?

  1. In December I was told my vehicle would be manufactured on 13th January (just like many others) and delivered 1st February.
  2. Then of course I heard nothing since.
  3. So I called my supplying dealer - who knew nothing, except February looks good. But I had to call them.
  4. On the 24th January, I messaged Ineos who say that their computer still says end of January/early February looks good for delivery and it should be in production now.
  5. I then check the INEOS website which doesn't show in PRODUCTION.
  6. Why oh why, can they not all sing from the same hymn sheet? Maybe take away the website - "in production" tab.
I will be honest, this is the worst buying experience of anything I have ever purchased. If I hadn't signed the contract I would have walked away, regardless of how good or bad the vehicle MAY be.
 
Last edited:

Earthwatcher

Grenadier Owner
Local time
8:31 AM
Joined
Jan 24, 2023
Messages
117
Reaction score
329
Location
Hampshire
I think your concerns are valid. I’m not at all sure about signing a contract for a vehicle I haven’t even been able to drive on the road yet. It’s all gone worryingly quiet. I would have expected the first deliveries and their joyous owners to have turned up on this site by now.
 

BMW.Leo

Grenadier Owner
Local time
9:31 AM
Joined
Jan 6, 2023
Messages
83
Reaction score
218
Location
Scheessel
Is anyone in the same position as me?

  1. In December I was told my vehicle would be manufactured on 13th January (just like many others) and delivered 1st February.
  2. Then of course I heard nothing since.
  3. So I called my supplying dealer - who knew nothing, except February looks good. But I had to call them.
  4. On the 24th January, I messaged Ineos who say the computer says end of January/early February looks good for delivery and it should be in production now.
  5. I then check the INEOS website which doesn't show in PRODUCTION.
  6. Why oh why, can they not all sing from the same hymn sheet? Maybe take away the website - "in production" tab.
I will be honest, this is the worts buying experience of anything I have ever had. If I hadn't signed the contract I would have walked away, regardless of hw good or bad the vehicle MAY be.
it´s a mess for sure, same me first September 22 next Oct. now Feb/March but nobody knows , even no contract this was also "send" for weeks
and today now the short answer delay due to some issues again but 6 cars leaves factory to customer 1 on them to our dealer
 

joejet

Grenadier Owner
Lifetime Supporter
Local time
8:31 AM
Joined
Jun 3, 2022
Messages
263
Reaction score
634
Location
Far far away
can we get enough people to put in a fiver, we could get an up to date image of the factory. 😁😁


Screenshot 2023-01-26 at 14.37.58.png


https://imagery.geocento.com/#mapviewer:query=rGLbbEzaDUs83n79
 

DCPU

Grenadier Owner
Local time
8:31 AM
Joined
Jul 27, 2022
Messages
6,005
Reaction score
13,357
If I hadn't signed the contract I would have walked away, regardless of how good or bad the vehicle MAY be.
Use the rights you've been given in the contract ~ email them under clause 15., you’ll either get the info you want or your money back in full.
 

Tom D

Grenadier Owner
Lifetime Supporter
Local time
8:31 AM
Joined
Jun 3, 2022
Messages
1,028
Reaction score
2,803
Location
Berwickshire
Given that this is an official forum and presumably Ineos staff read the posts you would think that the growing dissent would have triggered an official response. Either as a forum post from ineos representatives or as direct communication to buyers. I wonder if they put more effort into gearing up the factory than they did into gearing up the customer service operation.
 

acwiltshire

Grenadier Owner
Local time
3:31 AM
Joined
May 7, 2022
Messages
378
Reaction score
1,057
Location
Devizes uk
Is anyone in the same position as me?

  1. In December I was told my vehicle would be manufactured on 13th January (just like many others) and delivered 1st February.
  2. Then of course I heard nothing since.
  3. So I called my supplying dealer - who knew nothing, except February looks good. But I had to call them.
  4. On the 24th January, I messaged Ineos who say that their computer still says end of January/early February looks good for delivery and it should be in production now.
  5. I then check the INEOS website which doesn't show in PRODUCTION.
  6. Why oh why, can they not all sing from the same hymn sheet? Maybe take away the website - "in production" tab.
I will be honest, this is the worst buying experience of anything I have ever purchased. If I hadn't signed the contract I would have walked away, regardless of how good or bad the vehicle MAY be.
I have been told for the last3 weeks that my contract will be coming out 'this' week del Feb/ March . Nothing yet
 

Orcmurd

Grenadier Owner
Local time
8:31 AM
Joined
Jun 21, 2022
Messages
149
Reaction score
380
Location
over the bridge, on the left
Press embargo lifts on 8 February. Tough way home or whatever it is called, has been trailed on Twitter. My dealer is expecting first Grenadier in February with more early March.

Ineos have sunk a huge chunk of cash into this. I am confident the Grenadier is on the way and expect a lot of hype/comms/marketing in February.

Comms from Ineos have disappointingly dropped off but I’ve got faith that all will be good.
 

klarie

Grenadier Owner
Lifetime Supporter
Local time
9:31 AM
Joined
Aug 23, 2022
Messages
1,064
Reaction score
2,297
Location
Rhine - Main Area / Germany
I have been told for the last3 weeks that my contract will be coming out 'this' week del Feb/ March . Nothing yet
My agent told me new contract will not be sent before End of January .. this means if new contracts will be issued then I expect by Jan 31 / Feb 1 earliest.
I am aware there is different communications and some press topics / what should not be disclosed before Feb. 8th.

There are many threads already on when the Grenadiers gets handed over to customers.. I know its difficult.. and if someone is following the developments since years now.
When I ordered I got an October 23 quotation for expected delivery. - Recently I learned March 23. production.. no matter anything earlier than Oct 23 is a positive surprise.
Okay - that doesnt help the very early birds - that have already contracts.. -
But at least I could put my hands on it and drive it. ..
 
Local time
8:31 AM
Joined
Nov 15, 2022
Messages
100
Reaction score
390
Location
Scotland
To treat your initial customers, many of which have followed the project for many years, with such contempt is appalling. Made even more galling, as the PR machine is in over drive with journalist drives.
What on earth is stopping them putting out an explanation for the lack of contracts and I suspect further revised delivery dates? The Commercial Director bloke stated in November he would be back with further info in a couple of weeks....then silence.........
 
Local time
9:31 AM
Joined
Dec 25, 2022
Messages
175
Reaction score
328
Location
Donegal
The whole sheebang seems like a dejavu to me...that´s a long story and one day, I might write that down. First, lets see, what happens after the embargo ends - which in essence has nothing to do with sales, internal sales, expectation management and cs...
 
Local time
9:31 AM
Joined
Dec 25, 2022
Messages
175
Reaction score
328
Location
Donegal
To treat your initial customers, many of which have followed the project for many years, with such contempt is appalling. Made even more galling, as the PR machine is in over drive with journalist drives.
What on earth is stopping them putting out an explanation for the lack of contracts and I suspect further revised delivery dates? The Commercial Director bloke stated in November he would be back with further info in a couple of weeks....then silence.........

The explanation is rather simple but no excuse for treating ones customers in such a shameful manner.

Road worthiness certification in all the different countries is a nightmare and was probably started way too late for the vehicle. For instance EU: rather then picking a country with a co-operative approach and using that EU cert for all other countries with slight adaptations, where needed for tax reasons, INEOS are looking at the markets individually, probably cause they got entangled with all the different tax regulations - which play a crucial role, 60% of vehicles will be corporate. more the less. And that's only the EU. Over here it should be a piece of cake with the right partner institution and the right people..its not rocket science after all and normally split up into LHD, RHD, EU, US, UK and ROW on a "niche" vehicle like the IG. On such vehicles there are always exceptions, i.e. do I want to sell to the Army, is any country particularly important for volume or prestige etc...

On the contractual side, it is way more tricky. Again, looking at the EU you are facing 26 different consumer legistlations in practise, in theory only one but that's wishful thinking. Clever legal advisors will point that out and make a big holy balloo out of it, probably with reason, there are certain jurisdictions with a massive "compo culture". Contracts have to be written for each country individually and the "clever" advisor will not just draft a simple and adaptable sample, but 26 complex constructs..imagine that @ $300 or $500 an hour. It'll take its time.
 
Last edited:
Back
Top Bottom