Build month and delays.....

[DCPU]

Alternatively you can go into your local dealership and request any changes to them before that date if you so wish.

Nice to see Customer Services referring to their retail partners/agents as dealerships...

That aside, do they have actually have access to change your configuration online there and then; and if so why can't we do it ourselves at home. Seems a confusing way to sell a vehicle "direct".

 

[Halliwell Jones Chester]

Nice to see Customer Services referring to their retail partners/agents as dealerships...

That aside, do they have actually have access to change your configuration online there and then; and if so why can't we do it ourselves at home. Seems a confusing way to sell a vehicle "direct".

No we don't have access to change your spec right now. It will come in time, but for now it will be speaking to your agent/dealer and they will send the configuration change to INEOS. INEOS will send each agent a batch of customers who have requested an amendment to their car on a month by month basis until we can do it for you.

Steve

 

[DCPU]

No we don't have access to change your spec right now. It will come in time, but for now it will be speaking to your agent/dealer and they will send the configuration change to INEOS.

So adding an additional tier of admin, or are Ineos ramping down their outsourced Customer Services as they ramp up retail partner/agent involvement?

INEOS will send each agent a batch of customers who have requested an amendment to their car on a month by month basis until we can do it for you.

So is this for you to make that phone call to the customer that's currently being done by Ineos?

It does seem to suggest that Ineos aren't offering the fully digital experience they said they would for those customers that wanted it?

 

[Halliwell Jones Chester]

So adding an additional tier of admin, or are Ineos ramping down their outsourced Customer Services as they ramp up retail partner/agent involvement?


So is this for you to make that phone call to the customer that's currently being done by Ineos?

It does seem to suggest that Ineos aren't offering the fully digital experience they said they would for those customers that wanted it?

Our involvement will keep increasing as and when allowed through INEOS themselves and the systems they have in place. As for winding down customer service, I would think this is a no for now, especially at this early stage.

As for not offering the fully digital experience, this wil come in time and for most people, it already is digital to a large extent. This issue has been with the sheer volume of spec changes, and the agent not having the ability to change those specs without having to contact INEOS direct.

This will become a seamless model as the portal is very straight forward with no none essential fluff put in. Like anything it will be developed over time, but for the short future your spec changes will be done through your agent who will then pass your new spec on to INEOS.

Steve.

 

[DCPU]

This issue has been with the sheer volume of spec changes, and the agent not having the ability to change those specs without having to contact INEOS direct.

Both issues seem self inflicted by Ineos ~ as admitted by Justin Hocevar, launching before things were really ready...

And both issues would effectively disappear if the customer could configure and re-configure to their hearts content, right up to the point the spec needs freezing for production scheduling/contract signing.

 

[DaveB]

Both issues seem self inflicted by Ineos ~ as admitted by Justin Hocevar, launching before things were really ready...

And both issues would effectively disappear if the customer could configure and re-configure to their hearts content, right up to the point the spec needs freezing for production scheduling/contract signing.

I configured and re-configured 50 times or more up to the point when I placed my order. I have saved several other configurations since then with minor changes but haven't contacted Ineos. When they contact me to sign the contract I will probably make a couple of minor changes.
That way I am not wasting their time when they are extremely busy getting things up and running.

 

[@nd]

I no longer have a bloody build month it's just blank could be a good or bad thing !!!!!!!!!!!!!

 

[Halliwell Jones Chester]

I no longer have a bloody build month it's just blank could be a good or bad thing !!!!!!!!!!!!!

What was your original build date?

 

[Greasemonkey]

My build month 10/22 - Germany also just disappeared. So let's see what will happen during the day. I hope the best.

 

[Davman]

Me neither. OOPS

 

[DCPU]

I have the words of Mark Tennant, Commercial Director at INEOS Automotive ringing in my ears:

"There are a lot of things that people don’t like about the experience of buying a vehicle, and we’ve tried to take the pain out of that as much as possible.”

"We are focusing on getting the basics right, giving customers the buying experience they want."

 

[Camskii]

Yeh mine is blank now too. Was October

 

[Halliwell Jones Chester]

I have just made a call to INEOS direct over build dates disappearing and it is just updates being done in the back end so they shut the front end down whilst they do this. (Front end, being the part you see)

 

[beg]

Hopefully this will give us all a more realistic build / delivery schedule .

 

[emax]

I have just made a call to INEOS direct over build dates disappearing and it is just updates being done in the back end so they shut the front end down whilst they do this. (Front end, being the part you see)

Exciting times.

 

[Halliwell Jones Chester]

Hopefully this will give us all a more realistic build / delivery schedule .

From the brief conversation I just had, once contracts have been sent out in the coming weeks, it will change from a build date to an estimated delivery date.

 

[Halliwell Jones Chester]

Exciting times.

You will know more about why software guys do this than me!

 

[emax]

They do that because the management and then the project management has decided it has to be done. ;-)

It depends very much on the requirements of the sales department and the controlling, as well as on the IT project management and the interfaces to their SAP system. Zillions of parameters.

If not "agile" project management, there is, after a 'development freeze' of a certain version a number of QA tests and stages, usually a rollout date which everybody has to be aware of. Bugs are fixed, testing goes back to the beginning of the current stage and if everything passed the QA checks the next step is carried out which follows the same rules. The 'rollout' is to a certain degree subject to the same procedures. 'to a certain degree' because going public can hardly be simulated (as we have seen with the first version of the configurator).

The change to an estimated delivery date at Ineos is likely closely dependent on the SAP software. And non-trivial changes in SAP is a process which can often last for months. Apparently, if I got this right, they are now close to the rollout of a new rendering for end users (otherwise the build slots wouldn't have disappeared). If something goes wrong, it might take a while to get it right because massive systems like SAP follow very strict rules of fixing, QA, documentation and all the meeting-discussion-protocols-etc fuss.

"Agile" development is very different, but I suspect that they are following the "v-model", which basically is what I described above.

 

[ECrider]

You lost me at 'SAP system' emax!

 

[emax]

SAP is an ERP solution and constitutes a de-facto IT-standard for business administration, finance and production planning (global players only: an SAP consultant may cost you from $800 up to $3000 a day).