Americas Bad news this week...

[SUBVET735705769]

As an early hand raiser and reservation holder, I was getting really excited when we could track VINs on the ships. I asked my dealer for the VIN, which he provided, and began searching. After finding VINs below, adjacent, and above my VIN, I became frustrated with the reality that my truck wasn't on any of the ships. When I took a test drive, I mentioned this to the dealer and they said they would look into it, A few days later, I get an email, quickly followed by a phone call explaining the situation affecting my truck and 34 others. My INEOS account info went from Q4-23 delivery to Q2-24 delivery.

It turns out these trucks did not pass a Quality Control check for some reason. The cause was not provided nor did I ask, but was told two options were considered. One was to repair the flawed trucks and send them to the customer as soon as possible. The other option was to fulfill the customer order by putting it back in the production queue and manufacture a whole new truck. The factory and Ineos reps decided on the latter which of course results in a longer delayed delivery.

Despite the disappointment, I feel that this was absolutely the RIGHT decision. It shows that their quality processes are functioning and the decision reflects the standards with which they want to be associated. I was assured that every effort was being made to fast-track these vehicles to the US. So, I will have to wait it out and enjoy everyone else's post about their new truck. But honestly, I hope I don't see another Grenadier on the road before I get mine.

 

[Fidei Defensor]

I'm with you: better a brand new truck than a potential lemon!

 

[Ever Pragmatic]

As an early hand raiser and reservation holder, I was getting really excited when we could track VINs on the ships. I asked my dealer for the VIN, which he provided, and began searching. After finding VINs below, adjacent, and above my VIN, I became frustrated with the reality that my truck wasn't on any of the ships. When I took a test drive, I mentioned this to the dealer and they said they would look into it, A few days later, I get an email, quickly followed by a phone call explaining the situation affecting my truck and 34 others. My INEOS account info went from Q4-23 delivery to Q2-24 delivery.

It turns out these trucks did not pass a Quality Control check for some reason. The cause was not provided nor did I ask, but was told two options were considered. One was to repair the flawed trucks and send them to the customer as soon as possible. The other option was to fulfill the customer order by putting it back in the production queue and manufacture a whole new truck. The factory and Ineos reps decided on the latter which of course results in a longer delayed delivery.

Despite the disappointment, I feel that this was absolutely the RIGHT decision. It shows that their quality processes are functioning and the decision reflects the standards with which they want to be associated. I was assured that every effort was being made to fast-track these vehicles to the US. So, I will have to wait it out and enjoy everyone else's post about their new truck. But honestly, I hope I don't see another Grenadier on the road before I get mine.

If it helps, I got a very early one and knew it would have issues. Early December 22 build and took delivery in April. Ineos said to me at the time that it would have have a few snags.. Nothing more than you’ll have read about on these pages. Even now, it’s still waiting for the software update and retrospective fixes but that‘s mainly down to my inability to get it to them and that it has become a very useful tool and gets a lot of use. Absolutely none of my snags are mechanical or critical so I’ve just carried on regardless. Imho you need to have a mixture of perseverance and pragmatism to “get” Ineos and the Grenadier. If it’d had been a BMW or Mercedes, I’d have rejected it without a doubt. The fact that it’s got idiosyncrasies and is unique are part of the joy of ownership and driving it. It’ll be worth waiting for.

 

[Tazzieman]

Hambach : Inspector Clouseau :
"I would like to examin thise floor"

 

[Jack123]

As an early hand raiser and reservation holder, I was getting really excited when we could track VINs on the ships. I asked my dealer for the VIN, which he provided, and began searching. After finding VINs below, adjacent, and above my VIN, I became frustrated with the reality that my truck wasn't on any of the ships. When I took a test drive, I mentioned this to the dealer and they said they would look into it, A few days later, I get an email, quickly followed by a phone call explaining the situation affecting my truck and 34 others. My INEOS account info went from Q4-23 delivery to Q2-24 delivery.

It turns out these trucks did not pass a Quality Control check for some reason. The cause was not provided nor did I ask, but was told two options were considered. One was to repair the flawed trucks and send them to the customer as soon as possible. The other option was to fulfill the customer order by putting it back in the production queue and manufacture a whole new truck. The factory and Ineos reps decided on the latter which of course results in a longer delayed delivery.

Despite the disappointment, I feel that this was absolutely the RIGHT decision. It shows that their quality processes are functioning and the decision reflects the standards with which they want to be associated. I was assured that every effort was being made to fast-track these vehicles to the US. So, I will have to wait it out and enjoy everyone else's post about their new truck. But honestly, I hope I don't see another Grenadier on the road before I get mine.

I was pretty much told the same thing.
- Initial estimate: Build - Nov, Delivery Jan 24
- Updated estimate: Build - ?, Delivery Apr 24

That's 3 months later!

But I'm like you. I will wait for my IG and enjoy once I get my hands on it! Cheers!!!

 

[AngusMacG]

As an early hand raiser and reservation holder, I was getting really excited when we could track VINs on the ships. I asked my dealer for the VIN, which he provided, and began searching. After finding VINs below, adjacent, and above my VIN, I became frustrated with the reality that my truck wasn't on any of the ships. When I took a test drive, I mentioned this to the dealer and they said they would look into it, A few days later, I get an email, quickly followed by a phone call explaining the situation affecting my truck and 34 others. My INEOS account info went from Q4-23 delivery to Q2-24 delivery.

It turns out these trucks did not pass a Quality Control check for some reason. The cause was not provided nor did I ask, but was told two options were considered. One was to repair the flawed trucks and send them to the customer as soon as possible. The other option was to fulfill the customer order by putting it back in the production queue and manufacture a whole new truck. The factory and Ineos reps decided on the latter which of course results in a longer delayed delivery.

Despite the disappointment, I feel that this was absolutely the RIGHT decision. It shows that their quality processes are functioning and the decision reflects the standards with which they want to be associated. I was assured that every effort was being made to fast-track these vehicles to the US. So, I will have to wait it out and enjoy everyone else's post about their new truck. But honestly, I hope I don't see another Grenadier on the road before I get mine.

You aren’t too far from me so when i get mine ill swing up your way and we can take it out for a nice ride from Seabrook through Portsmouth up to Dover and surrounding areas

 

[A1B2C3D4]

You aren’t too far from me so when i get mine ill swing up your way and we can take it out for a nice ride from Seabrook through Portsmouth up to Dover and surrounding areas

I'm in Seacoast NH as well. After asking several times (dealer / Ineos), I went from an Oct build with Q4 2023 delivery to if I'm luck Dec build and Q1 or Q2 2024 delivery.

 

[AngusMacG]

I'm in Seacoast NH as well. After asking several times (dealer / Ineos), I went from an Oct build with Q4 2023 delivery to if I'm luck Dec build and Q1 or Q2 2024 delivery.

My reservation was 10136. Was told it was a low number by the dealer. My VIN arrived in Baltimore on Nov 2nd. Hoping to take possession in December. Dealer has only provided the INEOS line of Q1 2024. Not sure what ur reservation was but maybe if you are near mine then you could be in luck

 

[A1B2C3D4]

My reservation was 10136. Was told it was a low number by the dealer. My VIN arrived in Baltimore on Nov 2nd. Hoping to take possession in December. Dealer has only provided the INEOS line of Q1 2024. Not sure what ur reservation was but maybe if you are near mine then you could be in luck

I'm 10,9xx, so definitely a bit behind yours. Maybe either that quality issue mentioned or they plain got behind and literally miss the boats sailing. I also wonder if at some point they stopped US production to run a month or two of other vehicles.
No info and the Ineos portal says Q4 2023 but they told me they haven't made it yet.

 

[ADVAW8S]

You aren’t too far from me so when i get mine ill swing up your way and we can take it out for a nice ride from Seabrook through Portsmouth up to Dover and surrounding areas

Stop at Throwback for me

 

[SUBVET735705769]

Stop at Throwback for me

No shortage of breweries here.... Throwback would definitely be on the list.

 

[ADVAW8S]

My wifes family basically is there twice a week. They used to live in Portsmouth and now live in Rye. My brother in law is originally from Portsmouth and is the unofficial town mayor.

 

[Roach]

As an early hand raiser and reservation holder, I was getting really excited when we could track VINs on the ships. I asked my dealer for the VIN, which he provided, and began searching. After finding VINs below, adjacent, and above my VIN, I became frustrated with the reality that my truck wasn't on any of the ships. When I took a test drive, I mentioned this to the dealer and they said they would look into it, A few days later, I get an email, quickly followed by a phone call explaining the situation affecting my truck and 34 others. My INEOS account info went from Q4-23 delivery to Q2-24 delivery.

It turns out these trucks did not pass a Quality Control check for some reason. The cause was not provided nor did I ask, but was told two options were considered. One was to repair the flawed trucks and send them to the customer as soon as possible. The other option was to fulfill the customer order by putting it back in the production queue and manufacture a whole new truck. The factory and Ineos reps decided on the latter which of course results in a longer delayed delivery.

Despite the disappointment, I feel that this was absolutely the RIGHT decision. It shows that their quality processes are functioning and the decision reflects the standards with which they want to be associated. I was assured that every effort was being made to fast-track these vehicles to the US. So, I will have to wait it out and enjoy everyone else's post about their new truck. But honestly, I hope I don't see another Grenadier on the road before I get mine.

Maybe you could find a build where somebody bowed out. Something with more than what you ordered and ask for a discount (match the price of your build?)

The dealer in Pasadena already had a few cancellations.

 

[SUBVET735705769]

I still have no idea what is going on. My Ineos account has gone from Q4-23 to Q2-24 and now says Q3-24 delivery. I promised my wife she wouldn't have to drive our 3 RWD cars this Winter, and because of this fiasco, I now own a Volvo.

 

[jeffmattSD]

I think you should be glad that IA's quality control made the decision to actually reject a vehicle with some problems. The last thing you would want is a truck that has quality issues. Good luck.

 

[Tom109]

I would have gladly waited longer for my Gren. Short of model year changes, they should only get better at building them.

 

[evomind]

It must have been really bad....Look at the issues the "good" ones have.

I couldnt resist, just joking!!!

 

[Jeffrey]

I think you should be glad that IA's quality control made the decision to actually reject a vehicle with some problems. The last thing you would want is a truck that has quality issues. Good luck.

No manufacturer would ship a vehicle with quality issues. Most problems that are discovered during production are remedied, and the vehicle, upon passing additional quality inspections, is identical to any vehicle that did not have any issues. At that point they are the same.

 

[anand]

I still have no idea what is going on. My Ineos account has gone from Q4-23 to Q2-24 and now says Q3-24 delivery. I promised my wife she wouldn't have to drive our 3 RWD cars this Winter, and because of this fiasco, I now own a Volvo.

Have you contacted Ineos Customer Service or your dealer about this?

The online portal is effectively useless

 

[Regalz]

I still have no idea what is going on. My Ineos account has gone from Q4-23 to Q2-24 and now says Q3-24 delivery. I promised my wife she wouldn't have to drive our 3 RWD cars this Winter, and because of this fiasco, I now own a Volvo.

I wouldn’t put much stock in what your ineos account says, mine says “in production“ but I’ve had it for 3 weeks