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Americas USA Buying Process--Beware (dealer vehicle pricing and business practices)

ADVAW8S

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Wow, first time I have seen something favorable towards a car purchase in WA state, Doc fee capped at $200 negotiable. However, we get a good ole 0.3% use tax in addition to our local tax on a vehicle purchase.
At least you can use it tax paid on your taxes.
 

Loc Nar

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Just spoke with Brian at Regal in ATL. A very pleasant conversation. He also provided info that slightly surprised me, it appears that my order has a VIN number already and may be near the end of production. The surprise is that the Ineos site has no mention of anything order than acknowledgment of the order.

He also stated no dealer markup fees. It seems they are trying to do things a bit different and create an experience. I wish them good luck in their efforts and appreciate the interaction I have had with them to date.
I also spoke with Brian today and had a great chat. He confirmed no dealer markups over MSRP and also stated there would be no dealer fees, which is great! I told him we all appreciate that and are looking forward to being ambassadors for the brand to help drive business their way. There will be labor charges for dealer installed accessories, which we knew already. He also stated they should receive their demo vehicles in a week or so. I'm looking forward to scheduling an on road test drive. He also said my vehicle Is slated to be built next month and should be delivered in February, ideally. I'm a 13xxx pre-order. Oh, I also told him I wanted to order an extra pair of cross bars and he said that should not be an issue down the road, because they hope to build an inventory of accessories stock to the tune of about 20% more than what has been ordered. He also said they had 560 pre-orders through their dealership, which made them the second largest behind Texas.
 

DDG

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With only 20 or so dealers in the entire U.S., the cream will quickly rise to the top. I guarantee I will post a fully detailed review of my dealer experience on this forum. It is incredibly easy (and relatively cheap) to have a vehicle delivered to your door from anywhere in the country. If one of the dealers decides to go rogue, everyone will know about it. Likewise if one stands out as truly excellent.
The insanity of the past two to three years in the U.S. car dealership business is showing signs of improving. That said, you have to be willing to walk away from a bad deal.
 

DDG

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I received an interesting reply to an email I sent to Ineos overnight. I was impressed by how quickly they replied. I asked for further info regarding a build date (order submitted in June but showing August submission). My dealer is in Connecticut and I’m told by Ineos previously is not quite operational yet. The email reply leads me to believe that I must contact my dealership to formally order the vehicle? Despite already submitting an order to Ineos; based on my prior reservation. I’m usually pretty good at figuring things out, but I seem to be in a catch 22 scenario. No build date because I haven’t contacted my dealer, because my dealer isn’t functioning yet. Time for a different dealer? Any thoughts are welcomed. IMG_3572.jpeg
 

RobS

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I too was assigned to the Danbury dealer. I spoke with both a rep from IA and a rep from Philly and they both told me the same thing. There is no mechanism in place to change our assigned dealer. I’m an early adopter having placed my reservation on the first day and pre-ordered quickly when the window opened. IA said that my vehicle isn’t in production and I thought it was due to the dealer delay. The rep from Philly can only see the orders allocated to that location. I believe that I read a few posts here on the forum in which people assigned to Danbury see their builds in production on their dashboards. I don’t. Messaging isn’t aligned from the top down and that is frustrating.
 
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Dagger22

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I too was assigned to the Danbury dealer. I spoke with both a rep from IA and a rep from Philly and they both told me the same thing. There is no mechanism in place to change our assigned dealer. I’m an early adopter having placed my reservation on the first day and pre-ordered quickly when the window opened. IA said that my vehicle isn’t in production and I thought it was due to the dealer delay. The rep from Philly can only see the orders allocated to that location. I believe that I read a few posts here on the forum in which people assigned to Danbury see their builds in production on their dashboards. I don’t. Messaging isn’t aligned from the top down and that is frustrating.
FWIW - also assigned to the Danbury dealer and had some correspondence with IA today. Two things of note: 1) IA "hopes" to have a Danbury dealer announcement by "the end of next week" and 2) according to the rep, "despite the delay in confirming the Connecticut dealership by a week or two, we are confident this has not impacted production and following delivery for these orders"

Fingers crossed.
 
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RobS

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I hope that information is correct. We’ve been waiting a long time. A few more weeks or months isn’t a deal breaker for me. We know it’s coming. It’s just that the messaging is inconsistent.
 
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I also spoke with Brian today and had a great chat. He confirmed no dealer markups over MSRP and also stated there would be no dealer fees, which is great! I told him we all appreciate that and are looking forward to being ambassadors for the brand to help drive business their way. There will be labor charges for dealer installed accessories, which we knew already. He also stated they should receive their demo vehicles in a week or so. I'm looking forward to scheduling an on road test drive. He also said my vehicle Is slated to be built next month and should be delivered in February, ideally. I'm a 13xxx pre-order. Oh, I also told him I wanted to order an extra pair of cross bars and he said that should not be an issue down the road, because they hope to build an inventory of accessories stock to the tune of about 20% more than what has been ordered. He also said they had 560 pre-orders through their dealership, which made them the second largest behind Texas.
- Can you confirm that they will be charging for fitting accessories? A number of dealers have stated free fitting...
- "no dealer fees"? What about the infamous "documentation fee"?
 

Loc Nar

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- Can you confirm that they will be charging for fitting accessories? A number of dealers have stated free fitting...
- "no dealer fees"? What about the infamous "documentation fee"?
My post you quoted confirmed labor charges for dealer installed accessories. As for the rest, feel free to call Brian - contact info at regal.ineosgrenadier.com.
 

RobS

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FWIW - also assigned to the Danbury dealer and had some correspondence with IA today. Two things of note: 1) IA "hopes" to have a Danbury dealer announcement by "the end of next week" and 2) according to the rep, "despite the delay in confirming the Connecticut dealership by a week or two, we are confident this has not impacted production and following delivery for these orders"

Fingers crossed.
I couldn’t have had a more different exchange with IA today. I sent an inquiry to the customer service email found in the dashboard under my pre-order number. The rep who replied couldn’t tell me when Danbury might be operational. Couldn’t tell me if my/our vehicles will/would be delayed because of the Danbury delay. Couldn’t tell me if I was still tracking for a Q4 2023 build. Did say that I could change dealerships but couldn’t tell me if that would add time to the wait.
 

G-Tank

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I couldn’t have had a more different exchange with IA today. I sent an inquiry to the customer service email found in the dashboard under my pre-order number. The rep who replied couldn’t tell me when Danbury might be operational. Couldn’t tell me if my/our vehicles will/would be delayed because of the Danbury delay. Couldn’t tell me if I was still tracking for a Q4 2023 build. Did say that I could change dealerships but couldn’t tell me if that would add time to the wait.
We all are in the same boat. haha. Everyone is figuring out finer details as they come since its all new.

Once the ship sails with US bound IGs, we'll have a better idea on the timeline.
 

anand

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Once the ship sails with US bound IGs, we'll have a better idea on the timeline.
As per a FB post over the weekend, another group of Grenadiers are sitting at the Port of Baltimore :p

With that being said, they are not customer vehicles
 
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Will we get notified of what boat they are on? I know other companies/dealers provide this info and was assuming that IG would as well.
 
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Will we get notified of what boat they are on? I know other companies/dealers provide this info and was assuming that IG would as well.
I doubt that this information will ome to the individual. It may be on the dealer portal, and it would be up to a personal contact with them to get this information. However, my "info" is that Ineos will be only supplying "in transit" information, as all the initial shipments are coming through Charlotte, GA, and will spend a considerable time there getting software updates and (possibly) upgrades, as well as inspection before they are released to the dealers. Expect at least one month after the RoRo arrives in port (at whick time you can query the "import" site to see if your VIN is on board......)
 
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Bruce

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I doubt that this information will ome to the individual. It may be on the dealer portal, and it would be up to a personal contact with them to get this information. However, my "info" is that Ineos will be only supplying "in transit" information, as all the initial shipments are coming through Charlotte, GA, and will spend a considerable time there getting software updates and (possibly) upgrades, as well as inspection before they are released to the dealers. Expect at least one month after the RoRo arrives in port (at whick time you can query the "import" site to see if your VIN is on board......)
Ineos and your dealer won't tell you, but some brilliant minds in the thread @silvajt linked cracked the code to find vehicles in transit. There's a boat to the west coast with a lot of our trucks on board. The all first wave trucks through Georgia lead was incorrect.
 
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Ineos and your dealer won't tell you, but some brilliant minds in the thread @silvajt linked cracked the code to find vehicles in transit. There's a boat to the west coast with a lot of our trucks on board. The all first wave trucks through Georgia lead was incorrect.
You (and @silvajt) are absolutely right (and my dealer gave me wrong information - who'da thunk it!). I did a deep dive following the thread and found that (1) East Coast vehicles are coming through Brunswick, not Charlotte (2) Two vessels are due in November (Morning Claire and Morning Lynn) bbringing a total of 423 vehicles (with mine due to be loaded onto Morning Lynn, departing November 3, due November 16)
However, I do believe the dealer that there will be a considerable delay between the vehicles offloading in port and arriving at the dealership - at a minimum one month....
 
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