Gift on Delivery

grenadierboy · Sep 5, 2023

Shopkeep said:
Name & location of the dealer?

Rex Gorell

Shopkeep · Sep 5, 2023

grenadierboy said:
Rex Gorell

Would have thought their experience with BMW and Land Rover customers would have meant some kind of offering, even if it was a token one.

Fat chance in Aus but I would be chuffed if a dealer gave me something like these:
https://pbuddies.com/collections/br...s/grenadier-guards-male-hero-pbuddies-keyring

Arkaig · Sep 5, 2023

MurphyMurph said:
When I specced out a station wagon to match an identical TM it came out to $1,350 USD higher. I’m curious how it was different for you and others.

Trialmaster build - $88,505 USD
Station Wagon build - $89,855 USD

My comment was based on the initial UK price list - version 1.0 - dated April 2022. Prices and specifications for different markets have altered considerably since then.

Wueste · Sep 5, 2023

Hello friends,

I received a bottle of red wine as a gift for the handover of my Grenadier.
In addition, a file folder for the documents and a small ID folder for the vehicle documents.
That's it.

But I didn't expect anything. I was happy to get the car at all. It was so close to the holiday trip.

There was also petrol in the tank, I could at least drive to the next petrol station without a reserve gauge. (about 500 m away from the dealer)

The number plate holders are also funny. No INEOS logo but a Mercedes star.

Greetings, wueste

Grey Wolf · Oct 5, 2023

I received nothing during the waiting process and nothing on delivery and no follow up phone calls or emails after three months of ownership. Generally very poor communication and customer care considering they have only sold a hand full of cars. They fail to answer calls or reply to messages . All very sad. Are we free to go to any other dealerships for after sales and to correct any errors?
Perhaps a dealer satisfaction/ review area could be added to the forum so others can learn for our experiences.

Wilaspira · Oct 5, 2023

Harwoods Portsmouth have made an effort to keep me happy (and my vehicle going) despite Ineos‘s best efforts to do the opposite

Arkaig · Oct 5, 2023

Loids said:
Are we free to go to any other dealerships for after sales and to correct any errors?

Yes, absolutely.

emax · Oct 5, 2023

Loids said:
Perhaps a dealer satisfaction/ review area could be added to the forum so others can learn for our experiences.

You can comment on your agent in the Link Directory (see top forum menu): https://www.theineosforum.com/link-directory/

Grey Wolf · Oct 5, 2023

emax said:
You can comment on your agent in the Link Directory (see top forum menu): https://www.theineosforum.com/link-directory/

Thank you for this. I had not seen the review tab and I will leave a review which may guide others when selecting an agent.

YellowLab · Oct 5, 2023

Tazzieman · Oct 5, 2023

We received a full tank of petrol.

MurphyMurph · Oct 6, 2023

Tazzieman said:
We received a full tank of petrol.

I feel like that should be standard on all new vehicle purchases.

YellowLab · Oct 6, 2023

Tazzieman said:
We received a full tank of petrol.

How many KM/Miles did that get you 4?

AnD3rew · Oct 6, 2023

Solmanic said:
Full tank of diesel.

Oh, and a bottle of champagne even though neither I nor the dealer drink.

If you look at your invoice you will see that you paid for that full tank of diesel.

I got a nice Yeti water bottle with the INEOS and Agent branding on it.

DDG · Oct 6, 2023

I’ve never received a gift with any vehicle purchased in the U.S. including several high dollar Mercedes, Porsches, and Land Rovers. I think it’s a classy touch. It would be a welcomed change that I doubt I’ll ever see in my country.

Davman · Oct 6, 2023

Tazzieman said:
We received a full tank of petrol.

Did you have to buy your Grenadier shirt? I thought that was a freebie.

I gave my dealer a bottle of bourbon - always good to keep in good with your car dealer contact I reckon.

He said that he will give me an ineos cap - when he gets them into stock.

Stu_Barnes · Oct 6, 2023

Davman said:
Did you have to buy your Grenadier shirt? I thought that was a freebie.

I gave my dealer a bottle of bourbon - always good to keep in good with your car dealer contact I reckon.

He said that he will give me an ineos cap - when he gets them into stock.

Careful. I have it on good authority that the ink comes off the internal beading and permanently brands you. @anand ………..

Eric · Oct 6, 2023

Loids said:
I received nothing during the waiting process and nothing on delivery and no follow up phone calls or emails after three months of ownership. Generally very poor communication and customer care considering they have only sold a hand full of cars. They fail to answer calls or reply to messages . All very sad. Are we free to go to any other dealerships for after sales and to correct any errors?
Perhaps a dealer satisfaction/ review area could be added to the forum so others can learn for our experiences.

Does that dealer sell other brands?
If he carries on like that his days as a car dealership are numbered

Trialmaster · Oct 6, 2023

Tazzieman said:
We received a full tank of petrol.

In the UK, the full tank is part of the INEOS invoice so not free, but pleasing to have a full tank to drive off with anyway.

BTW: I didn't receive the itemised invoice until I had the truck for a couple of weeks.

Tazzieman · Oct 6, 2023

Trialmaster said:
In the UK, the full tank is part of the INEOS invoice so not free

I just assumed it would be 1/2 full; having not bought myself a new car since 1998 I had no expectations other than the vehicle getting me home through the highlands without entering limp mode

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Gift on Delivery

grenadierboy

Shopkeep

Arkaig

Wueste

Grey Wolf

Wilaspira

Arkaig

emax

Photo Contest Winner

Grey Wolf

YellowLab

Tazzieman

MurphyMurph

YellowLab

AnD3rew

Inch deep and a mile wide.

DDG

Davman

Stu_Barnes

Eric

Trialmaster

Tazzieman

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