An interesting read from Gary Pearson, Head of Sales & Marketing UK, MENA at INEOS Automotive in the 'Sick of waiting' thread. This was in response to a question from Jeremy 996
Have you signed your contract? I cancelled after I had received my contract, but I didn't sign it, and received a full refund.
It seems a pretty useless flag. Many seem to show in transit long after having been confirmed to be at the agent's.
Mine still shows in transit.
I consider transit complete when it is in my driveway.
I reckon they just need to turn their computer off and on
Agreed. It seems there isn’t a lot of clarity to when one status ends and the next one begins. I used to be in international logistics and that was always a tough one. When a carrier says a container is “On the water” do they mean it’s loaded on a ship but still at port, or is it at the destination port but awaiting a berth, or is it currently docked and being worked by the longshoreman? Unless Ineos details out exactly what their triggers are for each change in status, we’re just guessing at what “In Transit” means.
And your payment accepted??
Well there was no way Ineos would authorise the dealer to hand over the vehicle without it being paid.
Being sarcastic. I paid 3 weeks ago and still portal says awaiting payment!
But you got the confirmation mail, didn’t you? My portable says the same but Ineos already mailed me that the money arrived.
Yes got e-mail 10 days after paying and only after making 3 enquiries!!But you got the confirmation mail, didn’t you? My portable says the same but Ineos already mailed me that the money arrived.
Quite confusing and annoying!
Keep the faith, when it arrives you will be happy, I have had a smile on my face for the last 6 days!
I am seriously pleased for you and I haven’t lost the faith despite the barriers put in the way.
