After filling out and returning the feedback questionnaire in great detail and using one or two direct contacts with INEOS managers, I received a call from INEOS to discuss my feedback in detail. We spoke for about 1 hour about everything that was bothering me and also some others here on the forum.
My express comment was once again in the direction of communication. Something has to happen here as soon as possible. This hint did not come as a surprise to the person, as a previous personal hint from me to a person mainly responsible had already been registered.
We talked about the many faults. Software errors, gearbox noises, differential locks, processing, water ingress, and and and. Again, much of this was already known.
To sum up:
INEOS Automotive is aware of the problems and is working on them.
There will be a software update, planned for August, but whether the overhaul can be completed by then is still open.
There will also be the announced workshop manual. However, the content and level of detail is still under discussion.
We can be sure that INEOS Automotive has a great interest in ensuring that we customers are satisfied. They take our feedback seriously and respect our criticism. However, INEOS Automotive also needs time to address the issues.
My personal code of conduct: I will continue to offer constructive criticism. Every hint helps, for example, to remedy deficiencies in production. That is expressly desired. And I will continue to have patience and above all trust.
I do not want to hurt or instruct anyone. But insults in the direction of INEOS or the traders are not helpful!
I know for a fact that INEOS Automotive is present and reading along here on the forum.
It would be a win-win situation for all of us here and also for INEOS Automotive if we talked to each other and not about each other.
We need them and they need us.
And especially all those who don't have a Grenadier yet will benefit from the fact that improvements to their vehicles can already be incorporated into production.
