So i just had the windshield replaced at a dealer that is 3.5hrs away. I noticed that the windshield was not aligned properly. It was too low on the bottom passenger corner and almost (or even touching) the frame. It was also a little short on the top passenger corner and did not go under the rain gutter. I also noticed the top rain gutter piece that should be replaced was wavy and not stuck down properly on the entire roof side edge.
When i brought this up, i was told that it is hard to get alignment right and they will break clips trying to fix the windshield alignment (what clips?). Also regarding the top rain gutter - i was told that they didn’t want to risk removing previous adhesive for the fear of damaging paint. Thinking back i realize this was bs because the rain gutter just uses double sided tape leaves no residue? My concern about possible water leaks from the gutter was also dismissed.
I was too tried to even think because i had to drive home 3.5 hrs. So i picked up the car and started driving. Once i went past 50mph hour there was a horrible metallic rattle, what could cause this? I took it back to the dealer, dropped it and drove home with the loaner.
After paying $2300 for a windshield replacement, i have zero confidence that the work will be re-done properly. Also, it is ALWAYS impossible to talk to my advisor or anyone in service. Does anyone have any idea what could cause the noise? And any advice on how to navigate this situation would be appreciated.
When i brought this up, i was told that it is hard to get alignment right and they will break clips trying to fix the windshield alignment (what clips?). Also regarding the top rain gutter - i was told that they didn’t want to risk removing previous adhesive for the fear of damaging paint. Thinking back i realize this was bs because the rain gutter just uses double sided tape leaves no residue? My concern about possible water leaks from the gutter was also dismissed.
I was too tried to even think because i had to drive home 3.5 hrs. So i picked up the car and started driving. Once i went past 50mph hour there was a horrible metallic rattle, what could cause this? I took it back to the dealer, dropped it and drove home with the loaner.
After paying $2300 for a windshield replacement, i have zero confidence that the work will be re-done properly. Also, it is ALWAYS impossible to talk to my advisor or anyone in service. Does anyone have any idea what could cause the noise? And any advice on how to navigate this situation would be appreciated.
