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Since the Lyn Calder email (mine was dated 3rd Feb), I've had:
7th Feb ~ no Thatcham class I alarm email - irrelevant for this topic.
8th Feb ~ Your Grenadier is in production email - odd as I thought it had been fully built in January.
10th Feb ~ a holding email from the agent - full of good info 10 out of 10 to them.
23rd Feb ~ Your latest Grenadier update email - some detail and a firm "share another update in two weeks’ time" which is preferable to the previous soon, shortly, or in due course.
So taking them all in the round, I'm seeing them getting over this hurdle but I have no doubt that each new activity in the future will have a similar set of delays, mis-information, and confusion to plough through before systems settle in.
I note that they are only just advertising for the person to write the Technical Service Bulletins but the person responsible for handling warranty claims has been in post for 4 years...
7th Feb ~ no Thatcham class I alarm email - irrelevant for this topic.
8th Feb ~ Your Grenadier is in production email - odd as I thought it had been fully built in January.
10th Feb ~ a holding email from the agent - full of good info 10 out of 10 to them.
23rd Feb ~ Your latest Grenadier update email - some detail and a firm "share another update in two weeks’ time" which is preferable to the previous soon, shortly, or in due course.
So taking them all in the round, I'm seeing them getting over this hurdle but I have no doubt that each new activity in the future will have a similar set of delays, mis-information, and confusion to plough through before systems settle in.
I note that they are only just advertising for the person to write the Technical Service Bulletins but the person responsible for handling warranty claims has been in post for 4 years...