Stuck in Namibia !

[Logsplitter]

Well as an early adopter who had issues early on, I’m definitely keeping mine. Now the auxiliary radiator issue and transfer box Bowden cables fixings are better it’s a great truck. I still give regular checks though and am about to crawl underneath before some dune bashing today.
I’m giving mine another good test at the moment in Morocco. What a vehicle . I’m in southern Morocco now on a self guided tour. . Fully loaded and did over 200km yesterday of old Paris Dakar rally route through deep sand , rocky trails and wide gravel sand pistes and its brilliant. Sure the dealer network has shrunk a bit in the U.K. but I’m confident that a fix for that is on the way.
The Grenadier is a beast off-road and my petrol version is amazing in the deep sand pistes with the appropriate tyre pressure. Definitely a keeper.

 

[Logsplitter]

Sorry to hear of your issues in namibia. I leased a vehicle from Ineos Windhoek for my trip and it couldn’t have been better. Reliable, great service and lovely people. Really couldn’t have asked for better.

The Namibia and South African dealers have different arrangements with Ineos is my understanding. Namibia deal directly with Ineos UK, whereas South Africa have a developed local /Africa support network first, and escalate to UK when needed.

Hope you get to enjoy Namibia more. It’s truly one of the most beautiful countries - but sparse population second only to Mongolia in least densely populated place in the world. Definitely one to travel with emergency comms at all times. Glad you’re safe.

In My dealings with Ineos Southern Africa inc Namibia I found them very helpful and the team in Southern African Ineos HQ were especially helpful and couldn’t do enough for me to support my travels. Parts delivery from Belgium was a bit slow but that was early days so hopefully improved now.
Whilst waiting for a fix we flew off and did some posh safaris to fill the time.

 

[TheDocAUS]

I’m giving mine another good test at the moment in Morocco. What a vehicle . I’m in southern Morocco now on a self guided tour.

A must do when you go remote, so minor issues do not become major issues - regardless of the car brand. 10X when you are traveling remote alone. I take extra steps as I often travel alone.

 

[Annee Grenadier_girl]

Well as an early adopter who had issues early on, I’m definitely keeping mine. Now the auxiliary radiator issue and transfer box Bowden cables fixings are better it’s a great truck. I still give regular checks though and am about to crawl underneath before some dune bashing today.
I’m giving mine another good test at the moment in Morocco. What a vehicle . I’m in southern Morocco now on a self guided tour. . Fully loaded and did over 200km yesterday of old Paris Dakar rally route through deep sand , rocky trails and wide gravel sand pistes and its brilliant. Sure the dealer network has shrunk a bit in the U.K. but I’m confident that a fix for that is on the way.
The Grenadier is a beast off-road and my petrol version is amazing in the deep sand pistes with the appropriate tyre pressure. Definitely a keeper.

It’s never been a service issue for me as both you and I had Portsmouth close by, my main issue is with customer support, service, misinformation from Ineos, broken promises and the list goes on, the closure of service centres was the last straw. Finally, with all due respect to men, most of you like tinkering around a car, in a garage doing whatever keeps you in these places for so long, I’m a female on my own and don’t want to do such things, if something breaks in my cottage I call someone, they come along and fix it, the same with a vehicle, I don’t want to fix anything myself, I want to be able to take it somewhere very local to me and not have to wait weeks for anything to get fixed, I don’t want to be lied to, I don’t want false promises and I no longer want my vehicle as have lost faith in the company as it’s run now, they can promise me that the sky is blue and I’d still have to go outside and look for myself, I’d rather have a vehicle with proven track record. Again, the Gren is the best vehicle I’ve had….hands down. Nothing will change my mind about stepping off this ride that has been filled with stress. Yes I took it remote through Namibia but it was on day one that the radiator broke, there was no one to ask to help and Ineos in Windhoek fixed it by taking apart a brand new vehicle they had in the showroom, I still had to wait a week, parts should be available in the service centres wherever Ineos have them, then to argue over who pays for what, Namibia having to ask South Africa, South Africa then having to ask the UK…for goodness sake, how about people taking responsibility.

 

[CrazyOldMan]

It’s never been a service issue for me as both you and I had Portsmouth close by, my main issue is with customer support, service, misinformation from Ineos, broken promises and the list goes on, the closure of service centres was the last straw. Finally, with all due respect to men, most of you like tinkering around a car, in a garage doing whatever keeps you in these places for so long, I’m a female on my own and don’t want to do such things, if something breaks in my cottage I call someone, they come along and fix it, the same with a vehicle, I don’t want to fix anything myself, I want to be able to take it somewhere very local to me and not have to wait weeks for anything to get fixed, I don’t want to be lied to, I don’t want false promises and I no longer want my vehicle as have lost faith in the company as it’s run now, they can promise me that the sky is blue and I’d still have to go outside and look for myself, I’d rather have a vehicle with proven track record. Again, the Gren is the best vehicle I’ve had….hands down. Nothing will change my mind about stepping off this ride that has been filled with stress. Yes I took it remote through Namibia but it was on day one that the radiator broke, there was no one to ask to help and Ineos in Windhoek fixed it by taking apart a brand new vehicle they had in the showroom, I still had to wait a week, parts should be available in the service centres wherever Ineos have them, then to argue over who pays for what, Namibia having to ask South Africa, South Africa then having to ask the UK…for goodness sake, how about people taking responsibility.

I don’t think anyone can fault you for the decision. Personally, I absolutely love your pioneering spirit and how you grab life by the horns. We’ll all be sad to see you go.

 

[RYAustralia]

It’s never been a service issue for me as both you and I had Portsmouth close by, my main issue is with customer support, service, misinformation from Ineos, broken promises and the list goes on, the closure of service centres was the last straw. Finally, with all due respect to men, most of you like tinkering around a car, in a garage doing whatever keeps you in these places for so long, I’m a female on my own and don’t want to do such things, if something breaks in my cottage I call someone, they come along and fix it, the same with a vehicle, I don’t want to fix anything myself, I want to be able to take it somewhere very local to me and not have to wait weeks for anything to get fixed, I don’t want to be lied to, I don’t want false promises and I no longer want my vehicle as have lost faith in the company as it’s run now, they can promise me that the sky is blue and I’d still have to go outside and look for myself, I’d rather have a vehicle with proven track record. Again, the Gren is the best vehicle I’ve had….hands down. Nothing will change my mind about stepping off this ride that has been filled with stress. Yes I took it remote through Namibia but it was on day one that the radiator broke, there was no one to ask to help and Ineos in Windhoek fixed it by taking apart a brand new vehicle they had in the showroom, I still had to wait a week, parts should be available in the service centres wherever Ineos have them, then to argue over who pays for what, Namibia having to ask South Africa, South Africa then having to ask the UK…for goodness sake, how about people taking responsibility.

I'm with you on the "mainly getting others to fix things as a matter of routine". Other than when somewhere remote when I definitely have to know how to fix in emergencies and get my nitrile gloves on. Seems there are tinkerers, and there are wanderers, and often both. Agree with you on Ineos taking responsibility, but I would highlight similar experiences I've had with BMW too as well as Peugeot in the past. I think it's more a reflection of the age we live in where promises are aspirations rather than firm commitments, and rapidly forgotten when inconvenient. Ineos in this regard is no different from others, and I don't expect them to be because many Ineos staff were ex other car companies. I think this forum is excellent as a means of getting a customer viewpoint across to Ineos, and it may move the needle on occasion. I hope so anyway.

 

[Annee Grenadier_girl]

I don’t think anyone can fault you for the decision. Personally, I absolutely love your pioneering spirit and how you grab life by the horns. We’ll all be sad to see you go.

I’m not saying I’ll never get another, if things changed dramatically in the future in how the company operates etc I’d be the first to get another, I’m just not prepared to stick with it for however long it takes Ineos to change.
Thank you for your kind words.

 

[Annee Grenadier_girl]

I don’t think anyone can fault you for the decision. Personally, I absolutely love your pioneering spirit and how you grab life by the horns. We’ll all be sad to see you go.

I’m not saying I’ll never get another, if things changed dramatically in the future in how the company operates etc I’d be the first to get another, I’m just not prepared to stick with it for however long it takes Ineos to change.
Thank you for your kind words

I'm with you on the "mainly getting others to fix things as a matter of routine". Other than when somewhere remote when I definitely have to know how to fix in emergencies and get my nitrile gloves on. Seems there are tinkerers, and there are wanderers, and often both. Agree with you on Ineos taking responsibility, but I would highlight similar experiences I've had with BMW too as well as Peugeot in the past. I think it's more a reflection of the age we live in where promises are aspirations rather than firm commitments, and rapidly forgotten when inconvenient. Ineos in this regard is no different from others, and I don't expect them to be because many Ineos staff were ex other car companies. I think this forum is excellent as a means of getting a customer viewpoint across to Ineos, and it may move the needle on occasion. I hope so anyway.

If this is the world we live in then what a sad state of affairs, I don’t expect to pay nearly £80,000 of hard earned cash to then have shoddy customer service etc. When I bought a Morgan for my father I was involved in every single part of that build, even having visits to the factory to look at the car being built at different stages, there was always someone to answer my questions and many times they called me to update on the build. Now, I didn’t expect Ineos to have me at the factory etc but I did expect them to know when my vehicle was in production etc…I was told by Ineos that my build had just started, I then got a message from someone at Ineos via my facebook page that my vehicle was built and was already in the UK !! My dealership knew nothing of this, so right from the start there were doubts for me but I stuck with it, do I regret getting a Grenadier ? In all honesty, Yes.

 

[Tom D]

I hope someone from INEOS reads this. They did a fantastic job designing and building the thing, but are going to kill it with piss poor customer service and after sales if they don’t change something soon.

I have always been impressed with Justin Hocevar who heads up the Australasian side of things. We need someone like that in Europe. I have no Idea who fulfils that role over here but whoever it is needs a kick up the arse. Part of the problem is that Europe is a tiny market thanks to our crazy tax and emissions laws so I guess they simply don’t care about us that much. However in the internet age stories like Annees are read world wide.

I also wonder wether as an oil and chemicals company who supported Brexit they have developed a very thick skin when it comes to criticism, (they have had plenty over the years) that they think its fine to ignore the little voices of complaint..
They are probably justified ignoring the green lobby but it’s a huge mistake to ignore their own customers…. Retail and wholesale are very different beasts.

 

[Trialmaster]

I hope someone from INEOS reads this. They did a fantastic job designing and building the thing, but are going to kill it with piss poor customer service and after sales if they don’t change something soon.

I have always been impressed with Justin Hocevar who heads up the Australasian side of things. We need someone like that in Europe. I have no Idea who fulfils that role over here but whoever it is needs a kick up the arse. Part of the problem is that Europe is a tiny market thanks to our crazy tax and emissions laws so I guess they simply don’t care about us that much. However in the internet age stories like Annees are read world wide.

I also wonder wether as an oil and chemicals company who supported Brexit they have developed a very thick skin when it comes to criticism, (they have had plenty over the years) that they think its fine to ignore the little voices of complaint..
They are probably justified ignoring the green lobby but it’s a huge mistake to ignore their own customers…. Retail and wholesale are very different beasts.

Tom - it may need a well written letter, with all our signatures and/or names to Lynn Calder.

 

[Tom D]

A relative of mine bought a Bentley. I asked him why and he told me a story which someone had told to him, that story was his reason for buying.
The story goes: A man bought a Bentley in the UK (I don’t know the era but it was probably a long time ago). He drove it to Dover and took a ferry across to France, while he was driving in France he snapped an axle. He contacted Bentley back in the UK and was told ‘No problem Sir! Leave it to us’ The next day a mechanic arrived having driven from the UK with a new axle, he fitted it and the grateful owner was on his way. When the owner asked about payment he was told with a tip and a wink, ‘No charge Sir, Bentley axles don’t break.’
And so years later my relative buys a car on the strength of that story. I doubt Bentley would do that these days anyway but it doesn’t matter, the effect of great customer service is that powerful..

Contrast that with Annee’s story…

Tom - it may need a well written letter, with all our signatures and/or names to Lynn Calder.

I agree. I’ll start another thread.

 

[Annee Grenadier_girl]

I hope someone from INEOS reads this. They did a fantastic job designing and building the thing, but are going to kill it with piss poor customer service and after sales if they don’t change something soon.

I have always been impressed with Justin Hocevar who heads up the Australasian side of things. We need someone like that in Europe. I have no Idea who fulfils that role over here but whoever it is needs a kick up the arse. Part of the problem is that Europe is a tiny market thanks to our crazy tax and emissions laws so I guess they simply don’t care about us that much. However in the internet age stories like Annees are read world wide.

I also wonder wether as an oil and chemicals company who supported Brexit they have developed a very thick skin when it comes to criticism, (they have had plenty over the years) that they think its fine to ignore the little voices of complaint..
They are probably justified ignoring the green lobby but it’s a huge mistake to ignore their own customers…. Retail and wholesale are very different beasts.

Just messaged you Tom