Americas NO COMMS FROM INEOS OR DEALER

[equismorio]

I have not received any updates from INEOS or from the DEALER regarding the whereabouts of my vehicle since October - that's about three months ago. And my IG online status has not changed since that time. Is anyone experiencing the same, has it changed, and what you did to obtain the latest status?

Thanks so much!!!

 

[TheDocAUS]

Have you contacted your dealer? Updates from INEOS are very slow on the online portal.

 

[slukell]

Was the same for me - nothing on the website or from the agent until I changed agents and the new agent realised they had a new order for a vehicle that was about the roll off the ship a couple of weeks later. Even now after having collected the vehicle, the website is still stuck on "contract signed". I recommend contacting the agent directly to find out the real status of your order.

 

[Bruce]

If your dealer doesn't have a VIN yet no updates is normal. If you contact Ineos they can give you a more accurate build date than the website which doesn't update often at all.

 

[OGrid]

I wouldn’t bother with the portal. I received my vehicle in Nov 23 and the portal still says in production.

 

[Bruce]

View attachment IMG_8977.jpeg
Yep. Don't even bother logging into the website unless you're going to chat with them.

 

[MileHigh]

I talked to my dealer yesterday and they had no vision on my Feb22 reservation order. Mine was a base model that I chimera’d into a FieldTrialer. Mainly didn’t want the snorkel or the K02s since I want to go bigger.

 

[anand]

Who is your dealer? Some are much more proactive in communication than others.

Since the dealers entered the picture, it becomes their role to keep you updated, however, that doesn't always happen.

You can contact Ineos customer support, let them know the shortcomings of your dealer, and they may be able to provide a more concrete answer. This is the route I had to take and subsequently switched to a more proactive dealer

 

[carlg007]

Who is your dealer? Some are much more proactive in communication than others.

Since the dealers entered the picture, it becomes their role to keep you updated, however, that doesn't always happen.

You can contact Ineos customer support, let them know the shortcomings of your dealer, and they may be able to provide a more concrete answer. This is the route I had to take and subsequently switched to a more proactive dealer

How did you change your dealer?

 

[anand]

How did you change your dealer?

A lot of back and forth with Ineos customer service, explaining issues with my original dealer for communication,etc.

The process probably took 6+ weeks; previously I was always told it wasn't possible. Customer service is 100% UK based, so you're effectively bypassing the US side of things

 

[A1B2C3D4]

How did you change your dealer?

You seem to not be able to switch dealers after a month of trying. Don't waste your time with 15 phone calls between 2 dealers and Ineos. After all of that it was decided you can't.

Luckily both dealers seem to be decent sets of guys.

 

[Lord Ripon USA]

ROFL
I’m a slam dunk close the sale customer.
Cash.
The only requirement is everything works before I sign everything.
Just gotta show me.
Never will see me or it ever again.
I live 8 plus hrs NE of my assigned dealer.

The only contact I ever received since my order was handed to them was a bulk e-mail for Christmas.

So you are not alone.

I’m taking the approach that they don’t care, so neither should I.

”Tis not the bride that does the asking’”

 

[AngusMacG]

Or you still could be informed, know where your vehicle is, and still not be able to make the transaction.

 

[Lord Ripon USA]

Or you still could be informed, know where your vehicle is, and still not be able to make the transaction.

Why go through all that?
I’m a freebie. They don’t have to do anything.
I’m literally their sale to lose.

I’ll probably contact Ineos to recheck my order sometime this winter.

I’m sure somebody will be along to tell me why I’m the bad guy.

My view is the dealer was handed supposedly hundreds of deposited, pre-ordered sales. If they want the money, they can contact me.

As a practical matter, there is nothing beneficial that I can do prior to it’s shipment and arrival.
I’m not swimming out to sea to wave at a passing ship.

 

[carlg007]

You seem to not be able to switch dealers after a month of trying. Don't waste your time with 15 phone calls between 2 dealers and Ineos. After all of that it was decided you can't.

Luckily both dealers seem to be decent sets of guys.

Well you are lucky! With two dealers in Florida one is charging a dealer fee and one is not, guess which one I was assigned to!

 

[Deleted member 9047666 (user closed account)]

I wouldn’t bother with the portal. I received my vehicle in Nov 23 and the portal still says in production.

Yep!

 

[anand]

Well you are lucky! With two dealers in Florida one is charging a dealer fee and one is not, guess which one I was assigned to!

That's the primary reason why I switched dealers

 

[Jack123]

Thanks so much guys. I'll get a hold of my dealership. I did send email to Ineos CS and hopefully they'll respond as well.

 

[Jiman01]

You seem to not be able to switch dealers after a month of trying. Don't waste your time with 15 phone calls between 2 dealers and Ineos. After all of that it was decided you can't.

Luckily both dealers seem to be decent sets of guys.

I recently changed dealers because one was charging a doc fee. I contacted IG to request a change, as well as, the 2nd dealer to confirm they did not charge a doc fee. The change itself could have been done by the 2nd or maybe 3rd email exchange, but what took a few more emails longer was to confirm through IGs chain of command that I’d keep my spot in line.

Anand is 100% correct in that they’re UK based, so if you’re CONUS, expect one email exchange a day…if you email

FWIW, explaining to them that a doc fee was essentially another way of charging ADM, which IG said wouldn’t happen, is tarnishing their brand and is a slap to their early supporters and reservation holders, since the dealer is representing IGs rollout in the US. The rep said he’’d pass up the issue, so hopefully if others report BS dealer practices, IG can have a talk with their problem children.

With the one email a day pace, it took about a week to resolve. I need to call the new dealer to give them my contact info tomorrow and inform them IG approved the switch and my spot in line.

 

[AngusMacG]

Why go through all that?
I’m a freebie. They don’t have to do anything.
I’m literally their sale to lose.

I’ll probably contact Ineos to recheck my order sometime this winter.

I’m sure somebody will be along to tell me why I’m the bad guy.

My view is the dealer was handed supposedly hundreds of deposited, pre-ordered sales. If they want the money, they can contact me.

As a practical matter, there is nothing beneficial that I can do prior to it’s shipment and arrival.
I’m not swimming out to sea to wave at a passing ship.

My current vehicle is not sufficient for work and personal. It’s fine for one or the other. The Grenadier solves that problem Hence my need for it as soon as possible. Was very close to buying a 2023 GX 460 but opted to hold fast for what i really wanted.