Circling back, they did get back to me and scheduled the hand-off. Julia and Billy were professional and efficient. I can't thank them enough. A couple pieces of paperwork had to be corrected but nothing that took more than a couple of minutes. It does seem they are overworked.
There was a huge hail storm the night before our pick up but it looked like the inventory (>50 units) in the yard was unscathed, just covered in ice. Our vehicle was inside as it was preped for our delivery.
Knauz is adding labor for dealer installed accessories:
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They didn't use black rivets on the checker plates but the ones they used look fine.
I was pleased my tow package is intact:
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300 miles in and I am smitten with the Fieldmaster. It is not as agile on the road as my R1S, nor is it as sprightly but it drives wonderfully and is very engaging. I look forward to where it takes me.