IA UK - Do IA even bother to reply to you anymore?

[tartan shepherd]

Just checking for UK customers is anyone getting a response from customer services via email anymore? Has the Live Chat function disappeared?

I was promised 3 weeks ago that they'd be back to me to confirm something, and despite following up 3 times not a single reply or acknowledgement.

Its all a bit shambolic.

 

[Tom D]

I have found that calling them is ok. They do answer the phone… The problem is they dont have anything to tell you..

 

[CountyV8]

Yes they answer the phone but can't say anything