Handover experience

[Halliwell Jones Chester]

On a Teams meeting with INEOS now discussing handover experiences and what you expect or would like, any suggestions welcome.

 

[grenadierboy]

Clear line of sight on the undertaking maintenance & repairs and the warranties offered on the vehicle: who, when, how, process

 

[CountyV8]

Please please don't put it under a black sheet and pull it off at handover like a bad magician.

They mentioned that in our zoom

 

[Logsplitter]

Clear line of sight on the undertaking maintenance & repairs and the warranties offered on the vehicle: who, when, how, process

I’m with Grenadierboy on his thoughts. By the time I get to collect I’d like there to be in place. Maybe the options of training workshops for maintenance and off road 4x4 training specific to the Grenadier. I am used to doing basic maintenance on the defender and on equipment at work and have also done 4x4 training in a past life when building power lines and plenty of off-road driving experience but not in a modern automatic vehicle. So to reiterate specific Grenadier training and use facility

 

[McPharmer II]

... please no (sparkling) wine, better put a crate of beer in the trunk!

 

[Halliwell Jones Chester]

... please no (sparkling) wine, better put a crate of beer in the trunk!

Perfect

 

[beg]

Definitely information regarding the online maintenance manual and waranty / servicing information in paper form . A nice touch going forward would be a small video clip of your vehicle either in production or coming off the line .

 

[Trialmaster]

Agree - no black reveal cover. Full tank of diesel and an explanation of the vehicle is all I want.

 

[Mitchell300]

Please no press and flashing lights.

 

[Christoph]

Are there already thoughts how the Belstaff jacket thing is going to work out? Are people asked about sizes upfront? Will there be all sizes available and buyers choose when fetching the car? Best, Christoph

 

[DCPU]

Online manual made available at least 1 or 2 weeks prior to physical handover.

On handover itself a rundown/run through of all the options/accessories ordered.

 

[crimson]

The feeling that the journey is only starting, and not coming to an End.

 

[Halliwell Jones Chester]

The feeling that the journey is only starting, and not coming to an End.

Brilliant.

 

[Halliwell Jones Chester]

Big thank you to you all for your input, all suggestions put across.

 

[Halliwell Jones Chester]

Are there already thoughts how the Belstaff jacket thing is going to work out? Are people asked about sizes upfront? Will there be all sizes available and buyers choose when fetching the car? Best, Christoph

I think this is going to be done with a voucher code to order the size you need direct from Belstaff. Not 100% sure yet but this would be the way I think it will go.

 

[Arkaig]

Details of whether Ineos are including for instance:

5 Day Initial Purchaser Comprehensive Insurance Cover

3 Years AA/RAC/Greenflag Roadside Assistance

 

[Krabby]

I am hoping for interaction and meaningful conversation with someone equally excited about the product as I am. I don't want to feel like I've purchased a Civic or Focus because I've actually purchased a very unique, niche product whose very existence is built upon passion. However, I am not looking for the "I bought a luxury car experience" which in the States means stuffy staff in suit and tie, cappuccinos-lattes-frappa-whatevers, and general snobbishness. I prefer to feel like I'm sitting around a table AT the Grenadier not a car dealership. I remember US Land Rover dealerships back in the day before they got all hoity-toity, the sales reps were knowledgeable not just about the features of the vehicle, but they also knew and appreciated the history and ethos of the brand. The walls were festooned with photographs of the Camel Trophy instead of art-gallery stuff. Heck, the employees even dressed the part by wearing cargo khakis, hiking boots, vests, and wool sweaters, instead of swanky shoes and silk ties, but at the same time it wasn't cheesy or fake but felt authentic.

 

[Cheshire cat]

Another one definitely averse to a reveal cover!! Light refreshments always welcome.

 

[Halliwell Jones Chester]

Another one definitely averse to a reveal cover!! Light refreshments always welcome.

I have a fridge full of BrewDog IPA and Lager here!

 

[Logsplitter]

I am hoping for interaction and meaningful conversation with someone equally excited about the product as I am. I don't want to feel like I've purchased a Civic or Focus because I've actually purchased a very unique, niche product whose very existence is built upon passion. However, I am not looking for the "I bought a luxury car experience" which in the States means stuffy staff in suit and tie, cappuccinos-lattes-frappa-whatevers, and general snobbishness. I prefer to feel like I'm sitting around a table AT the Grenadier not a car dealership. I remember US Land Rover dealerships back in the day before they got all hoity-toity, the sales reps were knowledgeable not just about the features of the vehicle, but they also knew and appreciated the history and ethos of the brand. The walls were festooned with photographs of the Camel Trophy instead of art-gallery stuff. Heck, the employees even dressed the part by wearing cargo khakis, hiking boots, vests, and wool sweaters, instead of swanky shoes and silk ties, but at the same time it wasn't cheesy or fake but felt authentic.

very well said