Contract

[Beormund]

Where are you getting such specific info from?

I requested it from Ineos Customer Services and they confirmed the exact date via email.

 

[DCPU]

Nice ~ I've signed my contract but have no such detail. I'll have to ask tomorrow.

I have had an email from my agent today, that contains info maybe of interest to others:

"Important News for Build Dates and Contracts

Customers with build dates of Jan 2023 will shortly receive an email from INEOS with details of contracts and what happens next.
Those with build dates of Feb 2023 need to be aware that their orders will be locked for amendments to configuration or customer details on 30th November so please get in touch with us before then if you would like to change anything."

 

[Mitchell300]

Well, after a tense couple of weeks managed to get the contract changes done. Contract signed this evening. Estimated delivery by 01/02/23. Many thanks to Martin and Luke at The Grange Edinburgh and Ineos customer service.

 

[DCPU]

Excellent, what changes did you get done & were any not possible?

 

[Mitchell300]

Excellent, what changes did you get done & were any not possible?

No problems with making the following changes, the second contract issued had also changed the engine from diesel to petrol. That then had to be sorted, all good now.

add auxiliary battery
add interior utility rails
add quick release tie down rings
Change the tow ball to 50 mm tow ball and jaw

Edit: I should have added that these changes at contract issue are causing delays to Ineos. Other threads on the forum have mentioned that at some point ahead it won’t be possible to make changes once the contract is issued, so make sure your order is what you want prior to contract being issued. I had tried to make my changes in June 2022 but was sent an email saying someone would be in touch prior to contract being issued but this didn’t happen.

 

[TD5-90]

Hello guys,

having had that same looking page in my Ineos account for many weeks now:

I contacted my delivery partner yesterday and immediately(!) received the following info:

The delivery partner also stated that my vehicle should be included in the next batch of contracts being sent out.

It seems to be very difficult to keep those two IT-systems in sync. Or, for some reason, is not wanted... So, as already was suggested in this forum: Maybe it's best to directly contact your delivery partners for up-to-date information.

Getting even more excited now

 

[DCPU]

Maybe it's best to directly contact your delivery partners for up-to-date information.

It seems you're getting only an estimated build month from the agent's portal; whilst those speaking with Ineos customer services are getting an actual day/date?

 

[TD5-90]

It seems you're getting only an estimated build month from the agent's portal; whilst those speaking with Ineos customer services are getting an actual day/date?

Could well be.
When I tried to email Ineos with that exact question on their homepage, on pressing "send" there was an error message like "please try later"...
What could be the possible point of having a (virtually...) exact build date, but followed by something like "up to 90 days delivery time" ?

We're all starving for our vehicles, so any information that's more than the "-" sign instead of some rough date makes (at least) _me_ happy in those days!!

 

[beanohallett]

It always seems to be at least 3 months away......


Just had a rather depressing conversation with Ineos support, despite the contract being promised since 7th October 2022, both verbally and in e mail , I'm now told that it will arrive "" Before 30th December 2022"". This is for a DELIVERY date of January / February 2023. In theory as stated by Ineos. From this news I'm guessing it will be a very late February 2023 delivery. Thank god its not a leap year !!!

Rather disappointing as the reservation was made 0100 hr GMT 30th September 2022 and the order completed at 1042 on the 18th May 2022, which was the earliest I could get the payment to work!

Anyway, positive vibes and all, think of the interest accruing on the balance in my account and one day in 2023 [hopefully] it will turn up, a Station waggon, 5 door in sela green, and then I can fit the tracker, dashcam and dog cage !!! photos on arrival.

 

[Adventures]

Hello guys,

having had that same looking page in my Ineos account for many weeks now:

View attachment 7796743

I contacted my delivery partner yesterday and immediately(!) received the following info:

View attachment 7796744

The delivery partner also stated that my vehicle should be included in the next batch of contracts being sent out.

It seems to be very difficult to keep those two IT-systems in sync. Or, for some reason, is not wanted... So, as already was suggested in this forum: Maybe it's best to directly contact your delivery partners for up-to-date information.

Getting even more excited now

Hi,
my contract with several changes arrive this evening, delivery date January.. Good luck ;-)

 

[TD5-90]

Hi,
my contract with several changes arrive this evening, delivery date January.. Good luck ;-)

That's positive news! But still I'm waiting....

I'm currently in Graz, working for a company where several Grenadiers are standing around. Gets me even more excited...

 

[bemax]

regarding to my dealer my building date changed from December to January

 

[DCPU]

I'm currently in Graz, working for a company where several Grenadiers are standing around. Gets me even more excited...

Ooh, that sounds interesting... are you allowed to tell us any more?

 

[TD5-90]

Ooh, that sounds interesting... are you allowed to tell us any more?

Unfortunately not, I'm sorry.
Normally I rather ask for forgiveness than seek permission. But in this case both wouldn't be wise....

 

[rovie]

That's positive news! But still I'm waiting....

I'm currently in Graz, working for a company where several Grenadiers are standing around. Gets me even more excited...

Then you could go to Liebenauer Hauptstraße and ask if they are satisfied with their product.

 

[DCPU]

Unfortunately not, I'm sorry.
Normally I rather ask for forgiveness than seek permission. But in this case both wouldn't be wise....

No worries ~ hopefully a time will come in near future where you are able to tell the story.

 

[Trialmaster]

Once you have signed the contract, can you cancel?

 

[TD5-90]

Then you could go to Liebenauer Hauptstraße and ask if they are satisfied with their product.

Close, but not correct ;-)

 

[Maxwell]

Finally… I just signed the contract. It took 3 rounds with IA to get a contract with the bespoke configuration.

 

[Mitchell300]

Once you have signed the contract, can you cancel?

The following is from the terms and conditions, once you receive the vehicle you can return it for a full refund as long as it is only basic factory specification with no options. All depends on country you are in.
Edit : Apart from the above I believe if you cancel after signing the contract you would lose your deposit.

1. Right to cancel
1.1 If you are a consumer to which the Consumer Contracts Regulations 2013 apply and have entered into this Agreement by only using means of distance communications then, subject to the below you will have the right to cancel this contract without giving any reason within 14 days after delivery of the Vehicle or after it is made available for you to collect.
1.2 To exercise this right to cancel, you must inform us of your decision to cancel this Agreement within the 14- day period as specified above. This notice of cancellation must be provided by a clear statement sent to INEOS by post or email (see our contact details in the Contract Particulars). You may use the model cancelation form below to communicate your decision to cancel this Agreement but please note that it is not obligatory to use this specific template.
1.3 The rights of cancellation do not apply where the Vehicle has been built to your customised specification or have been personalised for you.
2. Effects of cancellation
2.1 If you exercise this right to cancel, we will refund all payments received from you including the cost of delivering the Vehicle to you (except for the supplementary costs arising if you chose delivery over collection or a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for any loss in value of the Vehicle supplied resulting from unnecessary handling by you in accordance with the law governing this Agreement (i.e. if you have used the Vehicle beyond what is necessary to check the nature, characteristics and functioning of the Vehicle). We will inspect the Vehicle at the time of return and will deduct from the refund the amount required to return the Vehicle to the condition it was in at the time of delivery, including, without limitation: a usage charge of EUR 0.55 per kilometre or the equivalent in your local currency if you have driven your Vehicle in excess of 100 kilometres (60 miles); repair costs for any damage to the interior and/or exterior of the Vehicle; cleaning costs in case of any stains, dirt, odour, or soiling attributable to your use that are beyond what can reasonably be expected from your inspection of the nature, characteristics and functioning of the Vehicle.
2.2 Unless you have expressly agreed otherwise, we will make the reimbursement using the same means of payment as you used for the initial transaction. The reimbursement will be made without undue delay, and not later than 14 days after the day you provide evidence that you have returned the Vehicle, or (if earlier) 14 days after the day you provide evidence that you have returned the Vehicle.
3. Returning the Vehicle
3.1 It is your responsibility to return the Vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your decision to cancel this Agreement.
3.2 We will withhold the reimbursement until we have received (a) the Vehicle, which must be in the same condition as when it was delivered to you; (b) all paperwork relating to the Vehicle; and (c) paperwork relating to the transfer of ownership of the Vehicle from you to us. You will have to bear the direct cost of returning the Vehicle us. You will take full responsibility for the safe return of the Vehicle including its tax, insurance, and the resolution of any fines, charges or penalties until it has been accepted back to our premises. The Vehicle must not be driven from the date you notify us of your cancellation, other than to drive it back to us.
3.3 The Vehicle can be driven to us to the Point of Delivery address listed above.
3.4 When we have received the Vehicle at our premises, we will inspect the Vehicle and will deduct from the reimbursement to you the amount required to return the Vehicle to the condition it was in at the time of delivery to you.