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Clunk when slowing down

This is good ammunition as I believe it is t-case preload. We’ll have to focus on this one issue until resolved.
It only does it on 3-2 and not all the time. It never does it anywhere else. I'm not grasping how it can be the t-case preload. On a really bad shift, I can feel it when 3rd is released as it gives the illusion of acceleration because its no longer decelerating, and I can fell the second grab. You'll have to explain your assessment that to me. I think its the programming.
 
Knock on wood, I haven't had this issue...yet. The wife's 2023 Escalade V had what sounds like a similar condition that the dealer(s) kept telling us was normal. Finally got one of them to take it apart and they found the clutch plates in the TC were slipping. Replaced the plate shims with a different thickness and it went away completely. So we traded it in lol on a 2025 non-V that doesn't have the full time AWD nor 685 HP. So far so good.
 
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