The correspondence was from Ineos but in the fine print it says supplied by AWP Aust t/a Allianz Glocal Assistance.
I'll make a big prediction that I'll never need roadside assist for my Grenadier.
I haven’t read it thoroughly, but appeared reasonably comprehensive at a quick glance until I saw, ….. see photo. We still needs those promised manuals where many will go.Nice, I think I’ll also be keeping my RACQ roadside assist as well - over 40 years.
A back up for the back up’s backup.
@Bobby Mac did they provide details of the level of cover supplied? Interesting to see if it’s comparable to the auto clubs base, mid or top tier covers.
A "2wd recovery vehicle". What to expect , an RAC van full of batteries?
At least there’s a few two wheel drive roads on Tassie - some of the other islands such as Fraser (they still use that name at least) and Moreton with ferry access only to the sand???? It’s head scratching material.
It's purpose is to get you there - and back - without breaking down.
It’s probably not unexpected but it’s kind of ridiculous to claim recovery on Fraser Island and Moreton Island but only when the is bridge access and only if suitable for 2wd recovery vehicles when neither have bridges or are accessible by 2wd recovery vehicles
That’s only a problem if you load it up to say the Australian GVM and go away say on holiday and break down.
Well Shannons just flat out refuse to even cober it with their roadside assistance with a rated GVM over 3500kg. I guess at least these guys cover you as long as you don’t exceed it. And how will they even know? It’s not like they have scales.
They don't say GVM in the definition but there must be a reason they picked 3500kg. Feels like they are trying to restrict the service to light vehicles below 3500kg GVM. Think I will ask Allianz.
I suspect because most non truck/commercial vehicles in Australia are max 3500 GVM that they set minimum requirements for their recovery vehicles to be able to carry/recover 3500kg and so can’t guarantee that the recovery vehicle will be legally compliant with a load greater than 3500kg. They would leave anything over that to heavy vehicle recovery specialists.
I followed this up with Allianz Roadside Assistance today.
Well as long as they think it’s ok, that’s fine with me, I am not going to tell them.I followed this up with Allianz Roadside Assistance today.
Can confirm the 3500kg limit relates to the vehicle GVM even though GVM is not used in the definition.
Also confirm that the weight limit relates to recovery weight as @AnD3rew suggested above.
Allianz CS advise that "because the Grenadier GVM is less than 3 tonnes it's good to go". Yep, that's what they said. Naturally I persisted to ensure they understood the question and the Australian spec @ 3550kg rated GVM. After a bit of to and fro I was put on hold while a Team Leader was consulted. Team Leader confirmed: "Because the Grenadier GVM is less than 3 tonnes..." Thank you. Have a nice day.
They had the wrong registration number listed for my vehicle and couldn't find my roadside policy using the VIN - even though the correct VIN was on the letter they sent me in the post. Those minor details aside, I'm sure it's a good service.
What was wrong with it?
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