Yesterday I took the beast down to get the windscreen protected by Integrashield which comes with a 5 year warranty
integrashield.com.au
IntegraShield will repair/replace the damaged area with a genuine windscreen providing the owner has maintained the vehicle in the manner described herein. There is no limit of claims during the period of cover.
When I collected the vehicle there were numerous very small (pinhead) spots all over the windscreen.
These were chips or pits caused by stones.
The "technicians" said that when they thoroughly cleaned and polished the windscreen the chips appeared.
They said they did not use any products or techniques that could have caused them, the dirt, road grime and general condition of the windscreen was covering them up.
They said they stopped counting at 30, I stopped at 40.
I must admit the windscreen has never looked so clean.
I then asked why they continued to apply the product as it would have made more sense for me to replace my windscreen under insurance and then get it done.
The "manager" said there was nothing he could do about it so i said Ok.
- Let me speak to your manager then.
- Supervisor arrived and after 20 minutes of the same conversation and same outcome I said
- Let me speak to your manager then.
- Group Service Manager arrived and after another 30 minutes of the same discussion and outcome I said
- Let me speak to your manager then.
- He said he reports to the General Manager of the business and he normally doesn't handle this type of thing and is probably very busy.
- I said I am also very busy, and I am not leaving until this is resolved, so either he comes to me or I will go to him.
- 10 minutes later a man walks up to me with hand out and says "hi, I'm tony and I am in charge of this place"
- Turns out to be a really nice and down to earth guy
- He agrees they should not have proceeded with the work once they discovered the "already existing" stone chips.
- Suggests that I talk with my insurance company and after they replace the windscreen that I bring it back, and they will re-apply the Integrashield at no extra charge.
I will try to get some pictures of the marks