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That guy just quit and the dealer handed the agency back in.As my dealer Hedin Belgium, as usual doesn't seem to listen to my questions, neither reads my e-mails, I did contact Customer Support.
My question: (only the two most relevant phrases)
I was "friendly" concerning Hedin, I said "he doesn't know", instead of "he doesn't answer".
- What is the password for connecting to it, or how can I get it?
- Thanks for your answer, and please, don’t tell me to ask my dealer: I asked, and he doesn’t know.
Response of Ineos Customer Service (only the most relevant phrase):
- The best course of action in receiving technical support for your vehicle is to contact your local dealer, and they will be able to answer to your question.
My kids pretend I have a "French" accent when speaking English, but I didn't know it was so bad!
My response to Ineos:
40 minutes later phone call from a French speaking friendly African guy calling from London (I am located in the Dutch speaking part, but Ineos never took care to be aware that 60% of the Belgian population speaks Dutch: their website for Belgium is in French and ... German!).
- It looks like you didn’t read my mail. I explicitly asked NOT to tell me to contact my dealer. They almost never give me an answer.
The most relevant part of the conversation (I leave behind my 10 minutes complaining):
But he gave me anyway the name and number of the Commercial guy of ... Reul Sport (I already mentioned that new Belgian dealer somewhere else on the forum).
- He: May I suggest that you contact another dealer in Belgium, I will give you his number, you speak French, therefore no problem.
- Me: No, I think it is Customer Service who has to contact the right person and provide me the right information.
He promised me that he would chase the answer.
As my dealer Hedin Belgium, as usual doesn't seem to listen to my questions, neither reads my e-mails, I did contact Customer Support.
My question: (only the two most relevant phrases)
I was "friendly" concerning Hedin, I said "he doesn't know", instead of "he doesn't answer".
- What is the password for connecting to it, or how can I get it?
- Thanks for your answer, and please, don’t tell me to ask my dealer: I asked, and he doesn’t know.
Response of Ineos Customer Service (only the most relevant phrase):
- The best course of action in receiving technical support for your vehicle is to contact your local dealer, and they will be able to answer to your question.
My kids pretend I have a "French" accent when speaking English, but I didn't know it was so bad!
My response to Ineos:
40 minutes later phone call from a French speaking friendly African guy calling from London (I am located in the Dutch speaking part, but Ineos never took care to be aware that 60% of the Belgian population speaks Dutch: their website for Belgium is in French and ... German!).
- It looks like you didn’t read my mail. I explicitly asked NOT to tell me to contact my dealer. They almost never give me an answer.
The most relevant part of the conversation (I leave behind my 10 minutes complaining):
But he gave me anyway the name and number of the Commercial guy of ... Reul Sport (I already mentioned that new Belgian dealer somewhere else on the forum).
- He: May I suggest that you contact another dealer in Belgium, I will give you his number, you speak French, therefore no problem.
- Me: No, I think it is Customer Service who has to contact the right person and provide me the right information.
He promised me that he would chase the answer.
Got a phone call today in French from Customer Services concerning my question of "WIFI" password, he chased the answer as promised.
I get the same on my work van (MB Sprinter)Got a phone call today in French from Customer Services concerning my question of "WIFI" password, he chased the answer as promised.
His answer was about like this
Problem solved!
- "the answer I got from our technical service is that there is no WIFI signal in the car".
I am probably hallucinating!
View attachment 7825162
Lots of answers like this to be found in this forum. Seems that Ineos uses AI for the responses.
Android Auto does the same if it is turned on (Happens on my Skoda Enyaq).
Well that is one way of solving the problem just say that that feature does not exist haha there can't be a problem if it doesn't exist again the Penguins approach from Madagascar.Got a phone call today in French from Customer Services concerning my question of "WIFI" password, he chased the answer as promised.
His answer was about like this
Problem solved!
- "the answer I got from our technical service is that there is no WIFI signal in the car".
I am probably hallucinating!
View attachment 7825162
That is just rude as a Dutch man even I feel that!
