Americas US Reservation Attempts Failing

[jb504]

I've been trying to reserve a Grenadier for about a week (4/5-13) via the US site without success. The system just stops after clicking submit - the circle keeps spinning in the submit button area. Has anyone else encountered a similar issue?
Phone calls and chat with tech support have been unhelpful. They suggested trying with Firefox since I'd already attempted with Safari and Chrome and also from my phone.
Dear INEOS Sales, help me so I can give you money.
Thanks.

 

[Jeremy996]

I resorted to a PC and Edge, but that was a long time ago. I would have hoped they would have tested a little more cross-platform after I moaned, years ago now..

 

[ADVAW8S]

Try clearing your cache and cookies on Chrome. See if that works

 

[MidnightCamper]

I've been trying to reserve a Grenadier for about a week (4/5-13) via the US site without success. The system just stops after clicking submit - the circle keeps spinning in the submit button area. Has anyone else encountered a similar issue?
Phone calls and chat with tech support have been unhelpful. They suggested trying with Firefox since I'd already attempted with Safari and Chrome and also from my phone.
Dear INEOS Sales, help me so I can give you money.
Thanks.

In March on my first three tries my credit card blocked the fee. I got a "possible hacker" notification. Once I white listed Ineos it went through. I made sure with the credit card company it didn't go through three times because I made three attempts.

 

[BroncoBilly]

I had no luck when the reservations first opened so my son booked a reservation for me and he paid the deposit. Bonus.

 

[Jean Mercier]

I had no luck when the reservations first opened so my son booked a reservation for me and he paid the deposit. Bonus.

I hope you trust your son, because after testing the car he could as well steal your place in the reservation queue

 

[globalgregors]

I hope you trust your son, because after testing the car he could as well steal your place in the reservation queue

Yeah, precisely. This situation has a Oedipus/Laius trajectory.

 

[BroncoBilly]

I hope you trust your son, because after testing the car he could as well steal your place in the reservation queue

He has dibs on my Bronco, but he'll step up to the Grenadier once I figure out how to get european delivery of the pickup version. I'm sure he won't get out of line because he knows I can always make another son.

 

[Norb-TX]

Try turning off your ad blocker.

 

[ryket]

Having had a similar problem, I can only hope that the Ineos website wasn't made by the same people who designed the car. I tried to create a reservation when they first opened up; long story short the text characters in my email address were breaking something on their server. Once I got around that hurdle it didn't like my credit card number for unknown reasons (not a bank problem). Support were useless. I waited a year and came back and they had fixed it at last lol.

Depending on how tech savvy you are, you could try opening the network requests view in your browser (ctrl + shift + I on Windows, command + option + I on macOS), press submit again, and see what kind of response you're getting from the Ineos server.

 

[MrMike]

I had the same issue, i used a different card, IA blamed the bank, the bank blamed IA.............in the end I got someone else to pay and I payed them back

 

[curb-optional]

I had similar issue. I tried to resevere my Grenadier *after* having done the customization. BUT, one time I just went to the site and reserved - not through the customization tool. I can custom the order at a later stage, so it was getting in line that was the objective. May be a resolved issue after the 17th anyways, when the site is live with pricing.

 

[bmore_burnsy]

I'm curious to see when IA closes NA reservations, i.e., whether it happens before the May 17 price reveal. As of this AM, the NA reservation webpage is still active.

 

[Reducs]

I'm curious to see when IA closes NA reservations, i.e., whether it happens before the May 17 price reveal. As of this AM, the NA reservation webpage is still active.

I'd bet they leave it open until the end of the pre-order stage ~6wks or so from now if the timeline holds. Maybe they'd rather have 2 years of production spoken for than ship 'em over and hope for buyers?

It is exciting that the 'Build Your Own' is down for maintenance! - "We are in the process of upgrading the configurator to be fully enabled to reveal specs and actual vehicle pricing. Check back on 17 May when this upgraded specification and pricing configurator will be available."

 

[MileHigh]

I thought they had closed It, or was that in the EU. If it was there, at what stage did they do it?

 

[trobex]

I've been trying to reserve a Grenadier for about a week (4/5-13) via the US site without success. The system just stops after clicking submit - the circle keeps spinning in the submit button area. Has anyone else encountered a similar issue?
Phone calls and chat with tech support have been unhelpful. They suggested trying with Firefox since I'd already attempted with Safari and Chrome and also from my phone.
Dear INEOS Sales, help me so I can give you money.
Thanks.

This was our experience when we tried ages ago to get the early reservation slots locked in, and then furthered by the main order page when it went live. Such a hog of a website I tried 4 browsers and 3 different machines and 2 smart phones.... over a one-week period to get my 'reservation' to work.