A huge thank you to Robert Pepper for this interview.
I just had my car serviced at the Sunshine Coast dealer and the biggest issue was the rear door lock not working correctly, and not being able to use the key remote to lock the vehicle, or the alarm would go off at random times.
I told the dealer a month in advance that it would need to be replaced under warranty but after they had the vehicle for two days they advised they did not have the part and it had been ordered.
I was extremely unhappy and refused to accept it back.
I told them to take the part off their demo vehicle and put it into mine.
Their answer was "not possible".
I explained that I had a copy of an interview between Robert Pepper and Justin Hocevar, in which Justin states clearly that he had authorised dealers to take parts off the Ineos owned demo vehicles, in order to get customers back on the road.
10 minutes later the service guys came back, said yes they had been given the go ahead, and would take the entire door latch mechanism off the showroom vehicle and put it on mine.
2 hours later I took the 3 hour drive home and not a single bong or flashing door open alarm was experienced.
Over motorways, back country roads and bumpy gravel and it was peaceful heaven.
In fairness to the multi brand dealer this is not something that any of their other brands would allow and was a total surprise to them.
![[ Adam ]](https://ineosforum-data.community.forum/avatars/m/9046/9046040.jpg?1705937698){kind=avatar}
