This is something I am looking at here at Chester, INEOS may well do something with their cars for you the customer, but I can only speak for us here at Chester.
I can't promise anything right now but I am looking at everything I can to make your purchase and collection experience as special as it can be. Speaking to you all on this platform is great, as it gives me an insight into what you're going through right now, and trust me when I say this, I relay an awful lot of information and complaints back to INEOS to help improve customer service and make sure they're aware of your issues, so thank you for sharing with me.
On a side note, everyone I have spoken to at INEOS upto now, have been extremely enthusiastic about what lies ahead which gives me confidence going forward that issues will be ironed out.
As I have said before here, I am massively passionate about this project and can't wait to see things move forward and see people collecting their new cars.
Yes technically we are agents but that doesn't mean you should have any less service than you would if you came in to buy a BMW from the dealership. I know I am still the only dealership/agent here on the forum and I don't know what anyone else is doing but I'm sure other agents will be looking at doing different things.
In the meantime you can rest assured that I will ask all the questions you give me and try and get the answer for you from the contacts I have at INEOS.
Thanks again,
Steve.