Had to have vehicle towed today - editing title - found out not Ineos' fault!

[Efatl]

Received my fieldmaster 16 days ago. Has 800 miles on it and it wouldn't start today. Could be jumped the first time, after I got to the next location it wouldn't start. Had roadside assistance come, and they could not jump it. Then a power steering warning light came on during that process.

We could not get it in neutral for towing, even with talking to the dealership service department and putting the four-wheel-drive in neutral (and holding it there, as they stated) and going under the vehicle and loosening the neutral bolt near the transfer case.

Ran diagnostics with my code reader and a brake communication warning was the only code showing. Dealership is unable to look at it until Tuesday. It was just at the dealership two days ago for a few other things, including a weird knocking sound that they rectified saying that it was a loose hose clamp knocking against air-conditioning line. I would assume they did a software update if it was available? They did not tell me they did one though.

Bit annoyed but my husband is more so as he does not get how fun it is to drive these - any thoughts? Did get lots of people questioning what kind of vehicle it was while I was waiting for the two separate roadside assistance crews to show up!!

 

[bikesandguitars]

Best of luck. Hope it’s fixed quickly. Please follow up.

 

[dreamalaska]

Received my fieldmaster 16 days ago. Has 800 miles on it and it wouldn't start today. Could be jumped the first time, after I got to the next location it wouldn't start. Had roadside assistance come, and they could not jump it. Then a power steering warning light came on during that process.

We could not get it in neutral for towing, even with talking to the dealership service department and putting the four-wheel-drive in neutral (and holding it there, as they stated) and going under the vehicle and loosening the neutral bolt near the transfer case.

Ran diagnostics with my code reader and a brake communication warning was the only code showing. Dealership is unable to look at it until Tuesday. It was just at the dealership two days ago for a few other things, including a weird knocking sound that they rectified saying that it was a loose hose clamp knocking against air-conditioning line. I would assume they did a software update if it was available? They did not tell me they did one though.

Bit annoyed but my husband is more so as he does not get how fun it is to drive these - any thoughts? Did get lots of people questioning what kind of vehicle it was while I was waiting for the two separate roadside assistance crews to show up!! View attachment 7856442View attachment 7856443View attachment 7856444View attachment 7856445

Ugh sorry to hear this happened. Perplexing that the neutral bypass under the vehicle didn’t work - that’s concerning for those taking this out to the boonies with no access to a flatbed.

IMO if people ask about your rig around town I’d explain it’s an Ineos, but if they ask while it’s on the back of a flatbed, I’d call it a “Land Rover”. They’ll understand.

 

[Efatl]

Will follow up when I hear from the dealership ...As for the positive, I would say the roadside assistance ineos has set up worked well today. They showed up in about 25 minutes for the battery jump attempt, and about 30 minutes for the tow.

 

[anand]

The only software update for the US vehicles would be for the trailer module, so no software update would have been done...

The loss of communication code is an interesting one to see... Did it try to crank when you turn the key or nothing at all?

 

[Cheshire cat]

Sorry to hear what has happened. Fortunately you sound like a true believer in this vehicle and as an early adopter, accept that there will be some unfortunate errors. More worryingly is the amount of unfortunate customers who have been unable to get their Grenadiers on recovery trucks without disconnecting prop shafts. Not meant to be this way. I suspect the problem will end up being a minor but irksome one.
Lovely colour by the way.

 

[Efatl]

The only software update for the US vehicles would be for the trailer module, so no software update would have been done...

The loss of communication code is an interesting one to see... Did it try to crank when you turn the key or nothing at all?

Nothing at all

 

[globalgregors]

Received my fieldmaster 16 days ago. Has 800 miles on it and it wouldn't start today. Could be jumped the first time, after I got to the next location it wouldn't start. Had roadside assistance come, and they could not jump it. Then a power steering warning light came on during that process.

We could not get it in neutral for towing, even with talking to the dealership service department and putting the four-wheel-drive in neutral (and holding it there, as they stated) and going under the vehicle and loosening the neutral bolt near the transfer case.

Ran diagnostics with my code reader and a brake communication warning was the only code showing. Dealership is unable to look at it until Tuesday. It was just at the dealership two days ago for a few other things, including a weird knocking sound that they rectified saying that it was a loose hose clamp knocking against air-conditioning line. I would assume they did a software update if it was available? They did not tell me they did one though.

Bit annoyed but my husband is more so as he does not get how fun it is to drive these - any thoughts? Did get lots of people questioning what kind of vehicle it was while I was waiting for the two separate roadside assistance crews to show up!! View attachment 7856442View attachment 7856443View attachment 7856444View attachment 7856445

It might be worth cross-checking with any Active Warnings shown under Vehicle Information.
Could be as simple as a DoA battery. Early deliveries with this issue showed seemingly random faults.

 

[rur42]

Sounds like a dead battery to me, which can produce spurious error code.

 

[Ragman]

Ugh sorry to hear this happened. Perplexing that the neutral bypass under the vehicle didn’t work - that’s concerning for those taking this out to the boonies with no access to a flatbed.

IMO if people ask about your rig around town I’d explain it’s an Ineos, but if they ask while it’s on the back of a flatbed, I’d call it a “Land Rover”. They’ll understand.

When I first put my TC in tge neutral position I thought it was all the way in. When the tow truck tried to pull it the wheels weren’t free so I went back and it turned a whole lot more. You may not have had it turned in all the way even though it felt like it.

I wonder if that loosens up just like the rest of the case with use?

 

[snowball]

loosening the neutral bolt near the transfer case.

I may be wrong, but don't you have to tighten that bolt sending it up into the transmission and pushing the parking pin out of position?

 

[Tazzieman]

I may be wrong, but don't you have to tighten that bolt sending it up into the transmission and pushing the parking pin out of position?

The owner's manual just says screw the bolt clockwise to a full stop.

 

[Ragman]

I may be wrong, but don't you have to tighten that bolt sending it up into the transmission and pushing the parking pin out of position?

Yes, you screw it clockwise. There is an arrow on the case showing the direction.

 

[Guardian]

We live 700km from the dealer in Toronto. With so many reports of problems that result in disabled vehicles
I’m seriously considering cancelling my order. Roadside assistance only covers towing to 300 km.

 

[Krabby]

We live 700km from the dealer in Toronto. With so many reports of problems that result in disabled vehicles
I’m seriously considering cancelling my order. Roadside assistance only covers towing to 300 km.

You might be closer to the Boston dealer!

 

[bikesandguitars]

We live 700km from the dealer in Toronto. With so many reports of problems that result in disabled vehicles
I’m seriously considering cancelling my order. Roadside assistance only covers towing to 300 km.

We have two - a Fieldmaster and a TrialMaster. Combined mileage is approx 6,000 miles. We haven’t had an issue on either.

Of course, not many people post a thread when things operate as expected… Keep in mind that if you’re looking for reasons to cancel just about anything, the enthusiast forum is the place to go.

 

[ADVAW8S]

We live 700km from the dealer in Toronto. With so many reports of problems that result in disabled vehicles
I’m seriously considering cancelling my order. Roadside assistance only covers towing to 300 km.

I got to ask, how many because I'm only seeing 5 since the launch of the vehicle globally.

 

[Efatl]

We live 700km from the dealer in Toronto. With so many reports of problems that result in disabled vehicles
I’m seriously considering cancelling my order. Roadside assistance only covers towing to 300 km.

Well, don't cancel your order based on my situation.... this is going to be a very embarrassing post

Since the keyhole is hard to see, I placed a ring around the outer edge, like you can find on amazon that go around typical start stop buttons as our key outer opening is the same size . I added it this past Thursday evening and it would not start Friday morning. Apparently by the addition around the key hole, the key could not go all of the way in in order for it to make contact enough to start the vehicle. Guessing the first time it started with the new ring on and jumping it, it was purely by chance that the key made the connection . I have not yet seen my car in person after this to really take a look at it, but it must be a minute amount of distance it is off as the car electrical all came on and I could turn the key fully, it just would not turn over. None of us caught it during the attempts to jump it (and believe it or not, I actually am mechanically inclined, but apparently not last week). I have been told I get the double dumba** award for this one (I agree!)

Power steering error came on during the jump process with road side assistance. Turns out the fuse is blown.... It is not a standard fuse and needs to come from europe so could take a week.

Moral of the story - Ineos does not work with a generic key ring that goes around a standard start stop button!

 

[AZGrenadier]

That’s crazy and good to know. Sounds like all is good I hope.

 

[Efatl]

That’s crazy and good to know. Sounds like all is good I hope.

Thanks! Believe all should be fine. Looking forward to getting it back!!! A bit embarrassed and definitely laughing about it (and FAR better than having a lemon)