First Service - CA, San Jose / South Bay Area - Fast Lane European on Steven's Creek Blvd.

[RJCali]

Hey All - just wanted to drop a note saying I got my early first service for the Grenadier done in San Jose at a shop called Fast Lane European on Steven's Creek Blvd. Had good service there and they're open to doing more. They deal with all European manufacturers so had seen the motor before and had no issues getting it done. Might save a few other Bay Area folks a long wait or drive.

 

[Asnes]

Cool. Did they have a computer capable of resetting your oil change interval?

 

[Güero]

Will they do warranty work? I was told by an Ineos rep that they woould honor work done on warranty from a certified Bosch or BMW mechanic if they document everything and work with the dealer service center.

 

[C64_forever]

Excellent. I just posted about another guy in Walnut Creek too.

 

[RJCali]

Good questions - actually I didn't even ask on the service interval as I know I'll be in for another before the 1year initial alarm starts to sound. On warranty I didn't ask specifically as I hadn't heard about the willingness to work with other shops from Ineos, but they said they'd be happy to work on it out of warranty!

 

[anand]

Will they do warranty work? I was told by an Ineos rep that they woould honor work done on warranty from a certified Bosch or BMW mechanic if they document everything and work with the dealer service center.

At what point in the process were you told this?

Since late last year it has been very specifically (as expected) warranty repairs must be done at a dealer. The Bosch service center "plan" was removed over a year ago from the workings; and BMW can't even read non-generic OBD2 codes since the scan tool is different, so that wouldn't make sense at all

 

[Güero]

At what point in the process were you told this?

Since late last year it has been very specifically (as expected) warranty repairs must be done at a dealer. The Bosch service center "plan" was removed over a year ago from the workings; and BMW can't even read non-generic OBD2 codes since the scan tool is different, so that wouldn't make sense at all

I was told that pre sale by a salesman. But since then, from the forum, I have learned otherwise. Fortunately, a dealership has just opened up in the Bay Area and I'll be able to get it serviced closer to home.

 

[anand]

I was told that pre sale by a salesman.

Without nitpicking, there is a massive difference between an Ineos rep and a dealer employee

 

[parb]

You need to know your rights. Service tie-ins in order to maintain warranties are prohibited in the US.

the Magnuson-Moss Act prohibits service tie-ins unless they are provided free of charge or if the warrantor gets a waiver from FTC. No such waiver has been granted by the FTC (and I don't think it's ever been granted for an automobile).

This is the same federal law sometimes is called lemon law. Each state has state laws that either matches or further strengthens this act but this act has explicit bans against service tie-ins to maintain warranties, if 100 people have been found to have that condition placed on them then you can do a class action suit in federal court. Ineos knows this and aren't placing these conditions on the vehicle. Salesmen can be ignored, just read your paperwork, and it's crystal clear that no such time-ins exists.

The next time you hear someone say you must use a dealer for any paid service to maintain the vehicle warranty just ignore them or tell them to go and read the federal magnussen-moss act that flat out bans service tie-ins.

Sources: FTC guidance to business, midway through you have the magnussen-moss act interpretation.

https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law

The magnussen-moss act:

15 U.S. Code § 2302 - Rules governing contents of warranties

www.law.cornell.edu

Read 4) c) it's where service tie-ins are prohibited