Q&A Americas Access to 3D Guides & Repair Manuals

[DCPU]

Access to 3D Guides & Repair Manuals

Will this be available from day 1 of the first customer taking delivery of their vehicle?

Will it cover all vehicles systems, sub-systems, and assemblies will no areas or items excluded or with reduced levels of detail?

Will there also be the phone number made available to talk directly to technically competent persons within the Ineos HQ team?

 

[Stu_Barnes]

Dispatched to INEOS to answer.

 

[DCPU]

Seems some questions are easier to answer than others...

 

[Michaell]

there was an answer in the meantime?

 

[DCPU]

Tumbleweed...

 

[Jeremy996]

It's tumbleweed in the UK too!
I asked Gary Pearson and he said Q1 2024. He also said they would be opening an e-shop for accessories in Q1 2024. (Head of Commercial Operations & UK, MENA & Ire at INEOS Automotive)

 

[grenadierguy]

@Stu_Barnes have we heard anything on this? This was one of the things that attracted me to this vehicle... the open sharing of information from Manufacture to owner.

 

[Stu_Barnes]

@grenadierguy, nothing for a while, although im expecting pressure to mount now the USA deliveries are starting.

 

[grenadierguy]

@grenadierguy, nothing for a while, although im expecting pressure to mount now the USA deliveries are starting.

Thanks for the quick response. Hope all is well!

 

[[ Adam ]]

I asked on the web chat tool earlier this month. The response was basically "no, because dealerships". Its really feels like Ineos USA has just handed EVERYTHING over to the dealerships...

Edit: to clarify, this was regarding the online parts catalog, not workshop manuals.

 

[rovie]

Hi guys, I heard months ago from well-informed circles that there will probably be no workshop manual and parts catalogue as communicated at the very beginning well before delivery. Yes, that disappointed me too.

 

[holdmybeer]

If true, then that is horseshit. So it's: "Built On Purpose. Kept $ecret On Purpose."

I totally bought into the "we're doing things differently" and the explicit appeal to DIY/modding/transparency.

 

[DesertGecko]

Hi guys, I heard months ago from well-informed circles that there will probably be no workshop manual and parts catalogue as communicated at the very beginning well before delivery. Yes, that disappointed me too.

I didn't think you could do that. You have to make repair manuals available surely?

 

[rovie]

I didn't think you could do that. You have to make repair manuals available surely?

Sure, they exist for the dealers. However, early Ineos publications stated that we customers have access to these documents, as we also want to work on the vehicles ourselves. However, this publication will probably not be available in the version originally planned. Possibly a limited documentation for simple operations. This is at least being discussed. But it has been for a long time. I am looking forward to the result.

 

[DenisM]

I didn't think you could do that. You have to make repair manuals available surely?

Under the current Australian legislation, they have to make the information available so independents are able to access ...but it generally comes at a price... ...usually on a subscription basis.

Check out: "Yes Minister" for the automotive industry... aka

Motor vehicle information scheme (MVIS)

The Motor Vehicle Information Scheme increases competition and choice for consumers about where they have their cars serviced and repaired. It came into effect on 1 July 2022.

www.accc.gov.au

then there's https://aasra.com.au/ see especially the part about being a "fit and proper person"....

Mind you, the manufacturers' liability implications for workplace Health and Safety when it comes to electrical issues with modern vehicles must be a nightmare.... let alone extending it to the DIY brigade!

 

[rovie]

If true, then that is horseshit. So it's: "Built On Purpose. Kept $ecret On Purpose."

I totally bought into the "we're doing things differently" and the explicit appeal to DIY/modding/transparency.

Yes, I agree with you. I had also firmly expected that. I raised the issue several times with representatives from Ineos. Unfortunately, the answers were sobering. There have probably been discussions for a long time about what is passed on to customers and in what form. It's not all evening yet. I will take it up again at the next opportunity and remind them of their initial communication in this regard.

 

[roadfever]

So, based on Mossy's reply below in their 'Ask the dealer' thread, how's the 'third party repair facility' supposed to work on the IG without a workshop/parts manual especially in the early stages of Ineos' expansion? Not to mention the 'do it yourself' part.

"Hi @reauxheaux - Yes, they are part of our family, but unassociated with our Grenadier store. Any warranty work would need to be completed by an authorized Grenadier dealer. You are free to go to any third-party repair facility for maintenance and repair work, or even do it yourself - be sure to keep all documentation!"

Ask the dealer - Mossy Grenadier Texas

Hello Everyone, I'm Ashton Mossy from Mossy Grenadier in Houston. Here to chat about the Grenadier – from updates and customer experiences to off-roading adventures. Our team is dedicated to keeping you informed with the most accurate information. If you have questions about your vehicle, how...

www.theineosforum.com