INEOS signs up to The UK Motor Ombudsman’s Industry Code of Practice

“INEOS Automotive has gained accreditation to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars, and Vehicle Sales.
The New Car Code is adhered to by a portfolio of 45 carmakers in the UK. It emphasises a commitment to delivering a positive purchase and ownership experience which includes ensuring vehicles are manufactured to a high standard and that spare parts are available once a new model is launched to allow routine maintenance to be carried out.
George Ratcliffe, commercial director at INEOS Automotive, said: “Accreditation to The Motor Ombudsman’s Codes of Practice underlines our dedication to delivering products and customer service that continually exceed the expectations of today’s discerning customers when becoming a new or repeat owner of an INEOS Automotive vehicle.
“We listened to customers as we built the Grenadier, and want them to know they are our priority throughout the buying and aftersales process.”
The accreditation covers consumers ordering any model from the marque’s expanding Grenadier line-up directly via the INEOS Automotive website – a ‘distance sale’.
The Grenadier is a 4X4 that combines off-road capability with modern on-road driving refinement.
Since launch, it has been joined by the Quartermaster, a double-cab pick-up variant, and in February, a third vehicle line was revealed – The INEOS Fusilier.
The Fusilier offers two powertrain options: A range-extender which uses a petrol engine to charge the electric battery when external charging is not available and an all-electric model.
Bill Fennell, chief ombudsman and MD of The Motor Ombudsman, said: “With a reputation for engineering excellence and innovation, we are delighted to welcome INEOS Automotive to our Motor Industry Codes of Practice.
“They are a valued addition to our accredited business network, and we look forward to sharing our mutual expertise.
“This comes as part of our overriding goal of continuing to drive standards even higher in the automotive sector, and shaping best practice for the benefit of businesses and consumers.””