I absolutely loved my Grenadier can anyone help ?

don't ignore warning ligh · Oct 31, 2023

Our beautiful green car is less than six months old. Along with many other owners we experienced lots of warning lights and disturbing noises which we were told to ignore and wait for a software update. Unfortunately before the update was available we had warning lights which should not be ignored including power steering error,airbag malfunction and reduced braking performance.
The brakes and power steering failed has this happened to anyone else ?
I would welcome any suggestions of how to get Ineos ( UK) to respond
They have now had our car for over six weeks .
Please could anyone advise on how to speak to someone at Ineos regarding vehicle safety issues.

Bruce · Oct 31, 2023

Sorry to hear this. Are they providing you with a loaner vehicle?

Wueste · Oct 31, 2023

Power steering error,airbag malfunction I have seen many times.
But the steering always worked perfectly. However, I have not tested the airbags.

I would now set a deadline (maybe 1 week) by letter.
After that, it's probably a case for the lawyer.

Jeffrey · Oct 31, 2023

You brought the vehicle in for service but have no contact info? How can that be?

Tinki · Oct 31, 2023

Had all the above lights before . All gone after update.
Steering and braking never failed .

Grey Wolf · Oct 31, 2023

don't ignore warning ligh said:
Our beautiful green car is less than six months old. Along with many other owners we experienced lots of warning lights and disturbing noises which we were told to ignore and wait for a software update. Unfortunately before the update was available we had warning lights which should not be ignored including power steering error,airbag malfunction and reduced braking performance.
The brakes and power steering failed has this happened to anyone else ?
I would welcome any suggestions of how to get Ineos ( UK) to respond
They have now had our car for over six weeks .
Please could anyone advise on how to speak to someone at Ineos regarding vehicle safety issues.

Did the brakes and the power steering loose hydraulic power at the same time? Did this happen whilst driving or on start up? Any explanation from your dealership?

David van Breda · Oct 31, 2023

Worrisome...!

don't ignore warning ligh · Oct 31, 2023

Thanks Bruce , we didn't at first but now have a hire car through Enterprise ( who have been great) unfortunately Ineos will only renew for three days at a time so we have to keep making calls and sorting out a couple of times a week which was fine at first but after almost 7 weeks is a bit tiresome ! If there is a better way or any advice I'd be super grateful

Bruce said:
Sorry to hear this. Are they providing you with a loaner vehicle?

Jeffrey said:
You brought the vehicle in for service but have no contact info? How can that be?

Thanks for your response Jeffrey. The vehicle was recovered by Ineos . The Ineos customer care team in the UK acknowledge that there is a problem with the vehicle but won't give a name of who is in charge of customer care and leave emails unanswered.
They are very pleasant and polite and promise to escalate but so far this hasn't happened.
I'm just hoping someone on the forum might have some experience or advice as I agree that this is an unbelievable situation and we are desperate to get any help we can . It's been a very long six weeks...

don't ignore warning ligh · Oct 31, 2023

Tinki said:
Had all the above lights before . All gone after update.
Steering and braking never failed .

Lucky you it was absolutely terrifying and I wouldn't wish steering failure or dodgy brakes on anyone . I assume that as Ineos have had the car so long now that software isn't the issue but I really don't know. Any thoughts or ideas are very welcome thank you

emax · Oct 31, 2023

Fist of all I'd contact Customer Support. They can actually not help you, but you might need a ticket number to which you can refer. And stay polite but firm.

Then try this one. INEOS Head of Aftersales Europe.

Markus Schwenke - INEOS Automotive | LinkedIn

Cross-functional Leadership | Senior Consultant eMobility | Aftersales Wholesale &… | Erfahren Sie mehr über die Berufserfahrung, Ausbildung und Kontakte von Markus Schwenke Markus Schwenke, indem Sie das Profil dieser Person auf LinkedIn besuchen

de.linkedin.com

It's not unlikely that you will NOT get a direct response from him, but it could be making a difference for the better behind the scenes.

anand · Oct 31, 2023

don't ignore warning ligh said:
Lucky you it was absolutely terrifying and I wouldn't wish steering failure or dodgy brakes on anyone . I assume that as Ineos have had the car so long now that software isn't the issue but I really don't know. Any thoughts or ideas are very welcome thank you

Were the brakes and steering actually problematic, or was it simply the warnings?

Also, you say that Ineos has the car now, does that mean corporate Ineos, or your local agent?

don't ignore warning ligh · Oct 31, 2023

Loids said:
Did the brakes and the power steering loose hydraulic power at the same time? Did this happen whilst driving or on start up? Any explanation from your dealership?

Thaks for your reply.
I'm not sure about hydraulic power

We were driving at the time ( about 20mph) and all of the various warnings flashing ( which, as instructed, we ignored) We should not have ignored them it could have been catastrophic !
In retrospect it seems to be the red codes that were the actual issues and the orange ones that weren't but I don't know if that's correct or not!

The power steering cut out totally and the brakes didn't absolutely fail but did not properly work . The problem then cut in and out and in the very short distance we drove to get to a safe stopping place, it seemed more prevalent at low speed . But again I don't know if this just because we drove at a snails pace to stop safely.
The dealership said there were 'codes' that they hadn't seen before ( they would not share the codes)and we should contact Ineos UK customer service .
As its such a new company perhaps they don't know what to do when something goes wrong? Any thoughts or ideas are very welcome

don't ignore warning ligh · Oct 31, 2023

emax said:
Fist of all I'd contact Customer Support. They can actually not help you, but you might need a ticket number to which you can refer. And stay polite but firm.

Then try this one. INEOS Head of Aftersales Europe.

Markus Schwenke - INEOS Automotive | LinkedIn

Cross-functional Leadership | Senior Consultant eMobility | Aftersales Wholesale &… | Erfahren Sie mehr über die Berufserfahrung, Ausbildung und Kontakte von Markus Schwenke Markus Schwenke, indem Sie das Profil dieser Person auf LinkedIn besuchen

de.linkedin.com

It's not unlikely that you will NOT get a direct response from him, but it could be making a difference for the better behind the scenes.

Ah thanks so much,
We loved the car and I had been holding off asking for help on forums because I do want the Grenadier to be a huge success .
It feels like the dealer and Ineos are pushing the problem to each other but who knows ! Neither have solved the issue ...

I will contact the Head of Aftersales and really appreciate your advice.

don't ignore warning ligh · Oct 31, 2023

anand said:
Were the brakes and steering actually problematic, or was it simply the warnings?

Also, you say that Ineos has the car now, does that mean corporate Ineos, or your local agent?

Thanks for your reply
Yes the power steering failed completely. The brakes didn't work properly . The car wasn't safe to drive. There were lots of warnings for other things which didn't seem to manifest as a problem. Some in amber and some in red .
The vehicle was taken away by the AA arranged by Ineos. The dealership have directed us to Ineos customer care (UK) .
I don't know if it is because we paid Ineos directly when we purchased the car (or if this is standard policy ) We're finding it very difficult to get any information or help

Jean Mercier · Oct 31, 2023

Tinki said:
Had all the above lights before . All gone after update.
Steering and braking never failed .

I never had the HHC warning, but yes the Power Steering. I don't even know what HHC is, will have to search the forum or Google ...

Tinki · Oct 31, 2023

Jean Mercier said:
I never had the HHC warning, but yes the Power Steering. I don't even know what HCC is, will have to search the forum or Google ...

Had it once i think in the early days . went away after a power cycle .

Wueste · Oct 31, 2023

Jean Mercier said:
I never had the HHC warning, but yes the Power Steering. I don't even know what HCC is, will have to search the forum or Google ...

HHC is really dangerous!

New cannabinoid HHC in the spotlight as market evolves | www.emcdda.europa.eu

www.emcdda.europa.eu

Tinki · Oct 31, 2023

don't ignore warning ligh said:
Thanks for your reply
Yes the power steering failed completely. The brakes didn't work properly . The car wasn't safe to drive. There were lots of warnings for other things which didn't seem to manifest as a problem. Some in amber and some in red .
The vehicle was taken away by the AA arranged by Ineos. The dealership have directed us to Ineos customer care (UK) .
I don't know if it is because we paid Ineos directly when we purchased the car (or if this is standard policy ) We're finding it very difficult to get any information or help

Your dealer is just passing the buck my friend . Dealers have a direct line to INEOS . They are able to ask questions and get answers from engineers . I know because i had my dealer ask questions on my behalf .
Do not simply accept it . Make some noise .
I bet your dealer is a big dealership with different brands and INEOS is only a small part of their BUssines ?

Tazzieman · Oct 31, 2023

This is the time to call in Ineos' Flying Spanner.

GrenADV · Oct 31, 2023

Jean Mercier said:
I never had the HHC warning, but yes the Power Steering. I don't even know what HCC is, will have to search the forum or Google ...

Perhaps it's Hill Hold Control (HHC)? Stops the car from rolling back while your stopped on an incline. Just a guess.

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I absolutely loved my Grenadier can anyone help ?

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