Power steering failure

Logsplitter · Jul 15, 2023

Now I’m really frustrated

Out on a journey this morning having had the Gateway Control Module replaced earlier in the week. I’m stopped at a services at the end of M23 and got back in the car after a coffee and power steering failure again Third time FFS

. Looks like our African travels are off now

Just waiting for the AA. I’m getting more than frustrated now in fact f—-king angry

DCPU · Jul 15, 2023

That's really bad.

Are your symptoms exactly the same as last time?

PBD · Jul 15, 2023

Logsplitter said:
Now I’m really frustrated
Out on a journey this morning having had the Gateway Control Module replaced earlier in the week. I’m stopped at a services at the end of M23 and got back in the car after a coffee and power steering failure again Third time FFS. Looks like our African travels are off now
Just waiting for the AA. I’m getting more than frustrated now in fact f—-king angry

If Ineos had any sense, they would immediately prepare you a car suitable for your adventure and take that one back until it was fit for purpose

.

Logsplitter · Jul 15, 2023

DCPU said:
That's really bad.

Are your symptoms exactly the same as last time?

Yes same as before steering solid

Logsplitter · Jul 15, 2023

PBD said:
If Ineos had any sense, they would immediately prepare you a car suitable for your adventure and take that one back until it was fit for purpose .

We’ve emailed everyone we know at Ineos as this is beyond s joke now. Maybe I’ve got the archetypal Friday afternoon car. I don’t know what to say anymore. Seriously disappointed and frustrated

PBD · Jul 15, 2023

Same warning I have had a few time plus transmission failure in red, neither have failed like yours though!

DCPU · Jul 15, 2023

So either there's a working assumption that it's a 2nd failed gateway control module or it's a more fundamental issue?

I'm still struggling with the solid steering feel as per the earlier discussion:
Post in thread 'Who is experiencing software or electrical gremlins?' https://www.theineosforum.com/threa...-electrical-gremlins.12411996/post-1333197294

And what would cause that?

trobex · Jul 15, 2023

This is the concerning thoughts I have in the back of my mind. This shouldn't happen in a 2023 vehicle...

Logsplitter · Jul 15, 2023

DCPU said:
So either there's a working assumption that it's a 2nd failed gateway control module or it's a more fundamental issue?

I'm still struggling with the solid steering feel as per the earlier discussion:
Post in thread 'Who is experiencing software or electrical gremlins?' https://www.theineosforum.com/threa...-electrical-gremlins.12411996/post-1333197294

And what would cause that?

I’m at a loss as to what could cause it. Driving for over an hour on motorway and all fine. Stopped for a coffee and power steering fault when I started up again

At standstill steering is almost impossible to turn

Logsplitter · Jul 15, 2023

AA with me now and confirmed can’t move the steering wheel when stationary. Now waiting for the third time to be picked up by the recovery lorry

DCPU · Jul 15, 2023

Logsplitter said:
At standstill steering is almost impossible to turn

You need to get the agent to pull the fuse(s) on a demo vehicle and try and steer it. I don't want to believe that just non-power assisted steering gives the symptoms you are reporting.

If the demo vehicle doesn't feel exactly like yours then I'd be looking at something physically wrong with the hydraulic flow ~ either there's a valve sticking/jamming open/closed, debris or air in the oil or a damaged mechanical part.

As an after thought ~ what do the two steering ujs look like on the steering column? Any sign of a loose nut/bolt or binding in their complete range of movement?

Tom D · Jul 15, 2023

This is quite a serious fault. Potentially dangerous. Is yours the only known incidence?

rovie · Jul 15, 2023

@Logsplitter
I am so sorry for you! I hope that everything will be fixed quickly. I would definitely write an email with a photo to Lynn. I wish you all the best!

This is not at all in line with the INEOS statement regarding the quality check, especially as it is still safety-relevant.

Logsplitter · Jul 15, 2023

rovie said:
@Logsplitter
I am so sorry for you! I hope that everything will be fixed quickly. I would definitely write an email with a photo to Lynn. I wish you all the best!

This is not at all in line with the INEOS statement regarding the quality check, especially as it is still safety-relevant.

Does anyone have the email address for Lynn Calder

Logsplitter · Jul 15, 2023

PBD said:
If Ineos had any sense, they would immediately prepare you a car suitable for your adventure and take that one back until it was fit for purpose .

I’m beginning to wonder for what purpose it is fit for whilst I sit here waiting to be collected

Tom D · Jul 15, 2023

Have you done any investigation yourself?
A bad plug somewhere? This kind of thing can be a nightmare, often dealers will just keep replacing parts until the fault goes away, the problem is if its intermittent then they haven’t necessarily fixed it. Sounds like the case here.

MrMike · Jul 15, 2023

Logsplitter said:
Does anyone have the email address for Lynn Calder

I think its Lynn.calder@ineos.com

PBD · Jul 15, 2023

Logsplitter said:
I’m at a loss as to what could cause it. Driving for over an hour on motorway and all fine. Stopped for a coffee and power steering fault when I started up again
At standstill steering is almost impossible to turn

Have sent urgent MMS to Tom Johnson at Ineos for you + emails to him, Steve Graham and David Blackhall who is I believe their head engineer.
Is it going back to Harwood's?

Logsplitter said:
I’m beginning to wonder for what purpose it is fit for whilst I sit here waiting to be collected

Trialmaster · Jul 15, 2023

Just reading this - feel for you mate.

Good suggestion by DCPU — is it electronics or mechanical?

Ineos need to give you a loan vehicle for your trip or put all available resources onto the fix ASAP.

Logsplitter · Jul 15, 2023

PBD said:
Have sent urgent MMS to Tom Johnson at Ineos for you + emails to him, Steve Graham and David Blackhall who is I believe their head engineer.
Is it going back to Harwood's?

Yes going back to Harwoods. The AA tech had a good look around but nothing obvious
Thanks

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