My Factory 17" steels will be coming straight off, would be open to selling them
My Factory 17" steels will be coming straight off, would be open to selling them
I thought they'd all had training on the system months ago ~ I remember @Halliwell Jones Chester mentioning it for his team back in January :
I'd try Pete Bell, on here as @BAS-Remaps, he's posted on FB fitting a front & rear dashcam (think it might have been a Blackview setup) to his own Grenadier.
bellautoservices.co.uk
I think this has been in the wind for sometime. Utter shite.
Hi, unfortunately not, this is all the information I was given;
All communication has been with the dealer as every time I contact Ineos, they refer me back to the dealer but you are right, I might keep pushing and see if I can speed things up. Mind you if Ineos is not sending whatever parts are needed there is not a lot the dealer can do apart from chasing.
By Ineos do you mean customer services? I'd ignore them now ~ that's for pre-payment/retail issues.
You need to, unless you are happy to wait.
Yes but there's chasing and then there's chasing. If they keep ringing the same person and get the same answer then that's just going through the motions.
It’s hard to understand why there has to be an escalation form such a Cristal clear thing. I hope the hamsters story isn’t that annoying for you as well!Well I took my own advice this morning.
The agent delivered the vehicle last week without the half height cargo barrier. They were apologetic as it was on their list and they had missed it. They would chase it and let me know.
So no call by the end of the week, so I called them this morning & was politely told that a long list of all the missing accessories from all the customers had been input into the agent portal, they had ticket numbers for the parts requests but they were all on backorder and they had no idea when they would be receiving them.
I asked if they could speak to someone on the phone to get an idea on timings but was told they don't speak to anyone at Ineos, it all has to be done via the portal!
We then had a conversation on the topic of when an accessory was an accessory and when it was not. My premise was that a cargo barrier is not an accessory for a commercial vehicle but a fundamental requirement of that vehicle and without it, I have a £60k garden ornament.
We didn't reach an agreement, so I asked for the name and the phone number of someone in Aftersales at Ineos who I could discuss this further with. This was going to be looked into, and I'd get a phone call back soonest.
Phone call within the hour and I have a 10am appointment tomorrow morning to get the missing cargo barrier fitted.
I have another story, but as Hammy the Hamster would say, that's for another time.
www.theineosforum.com
Really pleased for you. I’ll follow your lead and do the same tomorrow. I’m waiting for the cargo barrier, plus tow ball, mats and rear table - and I’ve been waiting for two weeks now
I think my agent had balls to juggle but went that extra mile to deliver for his customer. In fact he walked even further than that for my tow hitch.
Will be interested to hear how you go getting that in, have you checked? Some reports that the reciever is wuite shallow and some aftermarket ones won’t go on far enough to get the pin in.And I now have a brand new and shiny half height cargo barrier:
View attachment 7812126
Many thanks to Chandlers, Horncastle and Steve, Simon & Laura for this.
I did leave there with one part I had arrived with missing though...
View attachment 7812128
To be replaced with this:
View attachment 7812130
I'll post more on this here:
Towing Again
Have a Bball and pin from an old defender will just use that. still think it's too high.
Covered on the linked thread above.
I noticed the half height cargo barrier had a sticker on:
