Europe Viewing my Contract.

dynosoar · Dec 27, 2022

I have noticed over the past week or so that if I click on the link to 'View my contract' from my homepage I get a 'Something went wrong' message.
Anybody else?

A

bemax · Dec 27, 2022

dynosoar said:
I have noticed over the past week or so that if I click on the link to 'View my contract' from my homepage I get a 'Something went wrong' message.
Anybody else?

A

Same here. Maybe there is an update in progress again.
It doesn’t trouble me. After a while everything has been fixed in the past as well. After all I have the contract here as well signed and with an estimated delivery date. So the online availability is not that important.

Jean Mercier · Dec 27, 2022

I have no order anymore, but still a reservation, and my 450€ + 2050€ reservation fees were paid back, after receiving a message that they would reimburse, but that my dealer/retailer could ask for this 2500€ prepayment!
My dealer asked me to inform me of the reimbursement, but didn't ask for the money yet.
It troubles me only because of the "lack of clear communication on the website", such as "we are working on an update, don't worry" ... but nothing. Communication isn't their strongest point!

Logsplitter · Mar 20, 2023

I’ve just been onto my Grenadier online account and for the first time since I signed the contract on the 22 /02 /2023 I am now able to view my contract via the view your contract link

. Things must be improving with the Ineos Automotive IT department. More reasons to be happy

a phone call from the dealer to say my vehicle has arrived and ready for collection will be the icing on the cake.

ECrider · Mar 20, 2023

Well that's progress. I still can't even open my 'order summary'. Been like that since November.
Hoping April 2023 brings first deliveries to customers.

das mo · Mar 20, 2023

Logsplitter said:
I’ve just been onto my Grenadier online account and for the first time since I signed the contract on the 22 /02 /2023 I am now able to view my contract via the view your contract link . Things must be improving with the Ineos Automotive IT department. More reasons to be happy
a phone call from the dealer to say my vehicle has arrived and ready for collection will be the icing on the cake.

Uiiii. Same.

Cheshire cat · Mar 20, 2023

Logsplitter said:
I’ve just been onto my Grenadier online account and for the first time since I signed the contract on the 22 /02 /2023 I am now able to view my contract via the view your contract link . Things must be improving with the Ineos Automotive IT department. More reasons to be happy
a phone call from the dealer to say my vehicle has arrived and ready for collection will be the icing on the cake.

Same here. Wasn't able to do that at the weekend. Just got the 'Something went wrong' message as per last few weeks.

PC01 · Mar 20, 2023

dynosoar said:
I have noticed over the past week or so that if I click on the link to 'View my contract' from my homepage I get a 'Something went wrong' message.
Anybody else?

A

Just tried and it uploads my contract ok.
Car supposed to reach dealer this week

bemax · Mar 20, 2023

Logsplitter said:
I’ve just been onto my Grenadier online account and for the first time since I signed the contract on the 22 /02 /2023 I am now able to view my contract via the view your contract link . Things must be improving with the Ineos Automotive IT department. More reasons to be happy
a phone call from the dealer to say my vehicle has arrived and ready for collection will be the icing on the cake.

Perfect

I tried out and finally it works with my contract as well. Delivery date is still the first of February 2023

.
After all those horror stories about missing /wrong parts on the contract I checked once again. Everything is fine but the car obviously needs some more time to prepare for me.

Logsplitter · Mar 20, 2023

bemax said:
Perfect
I tried out and finally it works with my contract as well. Delivery date is still the first of February 2023 .
After all those horror stories about missing /wrong parts on the contract I checked once again. Everything is fine but the car obviously needs some more time to prepare for me.

Unfortunately mine still doesn’t say in production although according to our agent it is already built.
does anyone have the in transit part on their account confirmed ?

PC01 · Mar 20, 2023

Logsplitter said:
Unfortunately mine still doesn’t say in production although according to our agent it is already built.
does anyone have the in transit part on their account confirmed ?

I haven't heard of any "in transit" updates on the web portal.
Whenever I speak to the agent he tells me not to expect it to change as it hasn't for any of the 15 customer cars he has received to date.
One thing that did update immediately was when I signed the online contract.
I suspect we are back to the position of the left hand of IA not wanting to make promises that the right hand don't perform to.

marko · Mar 20, 2023

I just checked and I can still download my contract from the customer portal. No such luck with my order summary which has displayed a "order summary is not available, sorry..." error message for the past few months.

Cheshire cat · Mar 20, 2023

Although earlier today I could download my contract. Can't do right now. Gone back to the 'Something went wrong' message.
On the plus side. I have been told that my vehicle is 'In production'. Deposit placed mid June last year.

Logsplitter · Mar 21, 2023

Cheshire cat said:
Although earlier today I could download my contract. Can't do right now. Gone back to the 'Something went wrong' message.
On the plus side. I have been told that my vehicle is 'In production'. Deposit placed mid June last year.

Im the same. Can’t view my contract today

grenadierboy · Mar 21, 2023

Could view it late last week - now same

DCPU · Mar 21, 2023

If you're in the cracking eggs to make omelette camp then that's a positive ~ they've "gone in again" to try and fix more issues.

grenadierboy · Mar 21, 2023

DCPU said:
If you're in the cracking eggs to make omelette camp then that's a positive ~ they've "gone in again" to try and fix more issues.

I didn't have any issues with my contract - it was perfect

marko · Mar 21, 2023

grenadierboy said:
I didn't have any issues with my contract - it was perfect

Same here, I was pleasantly surprised

Beormund · Mar 21, 2023

I've long given up on the customer portal. Order shows an out of date earlier version and the download contract link has never worked.

Cheshire cat · Mar 21, 2023

No issues with the contract either. Just nice to be able to access it at will.

Search

Search

Europe Viewing my Contract.

dynosoar

bemax

Jean Mercier

GG#920

Logsplitter

Photo Contest Winner

ECrider

das mo

Cheshire cat

PC01

Photo Contest Winner

bemax

Logsplitter

Photo Contest Winner

PC01

Photo Contest Winner

marko

Cheshire cat

Logsplitter

Photo Contest Winner

grenadierboy

DCPU

grenadierboy

marko

Beormund

Cheshire cat

Similar threads

Latest posts

Share this page