Europe Communication is ZERO! Does anyone know what is going on? (INEOS Automotive)

Clifford1965 · Jan 29, 2023

Nomad said:
Is anyone in the same position as me?

In December I was told my vehicle would be manufactured on 13th January (just like many others) and delivered 1st February.

Then of course I heard nothing since.

So I called my supplying dealer - who knew nothing, except February looks good. But I had to call them.

On the 24th January, I messaged Ineos who say that their computer still says end of January/early February looks good for delivery and it should be in production now.

I then check the INEOS website which doesn't show in PRODUCTION.

Why oh why, can they not all sing from the same hymn sheet? Maybe take away the website - "in production" tab.

I will be honest, this is the worst buying experience of anything I have ever purchased. If I hadn't signed the contract I would have walked away, regardless of how good or bad the vehicle MAY be.

This my story too. Nobody knows anything. I suspect that whole customer base are previous customers of almdRover/RangeRover and I agree, disgraceful treatment going back to those first missed dates 9months ago. I am thinking about cancelling and going back to Land Rover unless I hear some positive news next 72 hours

klarie · Jan 29, 2023

Clifford1965 said:
This my story too. Nobody knows anything. I suspect that whole customer base are previous customers of almdRover/RangeRover and I agree, disgraceful treatment going back to those first missed dates 9months ago. I am thinking about cancelling and going back to Land Rover unless I hear some positive news next 72 hours

Perhaps you should read this Thread about current situation in Switzerland. Maybe this will put you in a better mood.

Clifford1965 · Jan 29, 2023

klarie said:
Perhaps you should read this Thread about current situation in Switzerland. Maybe this will put you in a better mood.

Cheers klarie, fingers crossed buying Manchester United isn’t distracting them from their real customers and fans

Eric · Jan 29, 2023

PBD said:
I have two old seatbelt clips that I put into the anchors when I am off road in my disco 4, works perfectly, no audibles! Never been able to get the running lights to switch off though, bummer!

to turn off, all to be done in 20 secs;
a) ignition off, lights off
b) ignition on, lights to low beam position, then turn lights to off
c) press and hold rear fog lamp switch for 2 secs, then release fog lamp switch
d) turn lights to low beam then back to off
e) turn ignition off.

To turn back on repeat. I've turned my off never use them, keep meaning to in winter but never got round to it.
If you have the full LED array for DRL they can NOT be turned off, nor in countries were it is a legal requirement.

emax · Jan 29, 2023

Sounds more like a bug than a feature.

Tom D · Jan 29, 2023

On the disco 3 there was a sequence too, it involved plugging in and unplugging the drivers seatbelt a certain number of times, I can’t remember how many. It worked though.

frankkk · Jan 29, 2023

Clifford1965 said:
This my story too. Nobody knows anything. I suspect that whole customer base are previous customers of almdRover/RangeRover and I agree, disgraceful treatment going back to those first missed dates 9months ago. I am thinking about cancelling and going back to Land Rover unless I hear some positive news next 72 hours

If that is so, I shouldn't worry at all about owning and keeping an IG. LR enthusiasts are ingenious, they started building their own network and infrastructure, with and without factory support, back in the old Rover and Leyland days. Absolutely everything is looked after in a way more professional manner, the factory ever did, including complete new builds..

No excuse for the shambolic customer communication..

emax · Jan 29, 2023

rovie said:
Many things have already been approved by the authorities.

I was talking about tax regulations "all of a sudden". Remember the overnight rule of having regular 19% tax on deals with Silver. And for the German community this might be interesting in that context. You will then understand my concerns. I don't like her way to explain, but contentwise she knows what she's talking about.

trobex · Jan 30, 2023

Just an update on Australian manufacturing start date/s would be nice... even to the nearest month would suffice!

DenisM · Jan 30, 2023

trobex said:
Just an update on Australian manufacturing start date/s would be nice... even to the nearest month would suffice!

I was at the agent in Brisbane a couple of weeks ago. He logged into the Ineos portal, tapped out my name and the order number began to "auto-fill". While I don't have a contract as yet, the build date was "Feb2023". I was advised a contract should appear in my email "inbox" about 10 days before the build commenced.

@Deepblue included this in his detailed contribution yesterday ( the bold type is my emphasis)
"The first customer cars have already been road registered but no handover yet.
After the opening speech I was able to exchange some words with the Ineos Automotive head of Europe. I was not the first to mention and he's fully aware how unfortunate the lack of proper communication is.
I got the impression Ineos is working at full speed to get the cars over the finish line, respective on the road.
Information on how long it will take until deliveries are possible was vague. Waiting for final software seems to be the main reason."

I reckon every time the IA Head of Europe ..(.and probably Justin H here in Australia) venture anywhere, they're "taking one for the team" in absorbing lots of flak from frustrated customers. As someone said earlier in this forum... a little bit of waiting in this era of instant gratification is not a bad thing!

While on the subject of 'instant gratification' I'm waiting for the day some cheeky software engineer programs an error message which flashes "Sorry, I've got a headache" when the vehicle refuses to start...

Logsplitter · Jan 30, 2023

I don’t know when the year starts for car sales numbers but I would guess that as sales volumes are restricted in various markets, due to Ineos being a small volume producer. 6000 in the U.K. and 22,000 in the EU. Ineos would like to get as many cars registered in the 2022/23 financial year as possible otherwise their sales volumes will be well down. Or have I got the wrong end of the stick here

Ever Pragmatic · Jan 30, 2023

I’ve just received an email from IA to check my on line account. Upon logging in, a new field had appeared which asked me to select how it’d be paying. I took a photo - attached.
I‘m also told that my Grenny is in transit to my uk dealer. So it could be that I’ll be lucky enough to get it after the 8th of February.

Tanters · Jan 30, 2023

tartan shepherd said:
Just picked up from FB some limited communication that January build dates are sliding back.

View attachment 7801866

Just spoke to my dealer today. Everything still very approximate and hopeful. None of it breeds confidence but I suppose didn’t commit to this start-up based on reason or sense ….. just gonna have to wait.

Once the embargo is lifted soon, it’ll be good to see what the worlds press say on it. To read about it in magazines will help me feel less like I’ve dreamed all this up

Trialmaster · Jan 30, 2023

POSITIVE news from me. Spoke to my dealer who confirmed that Ineos have built the vehicle and it is going through some quality campaigns to ensure the quality is correct.
He said they will be told when it leaves Hambach. He thought delivery, first half of March for delivery or possible earlier.

Ever Pragmatic · Jan 30, 2023

Nomad said:
POSITIVE news from me. Spoke to my dealer who confirmed that Ineos have built the vehicle and it is going through some quality campaigns to ensure the quality is correct.
He said they will be told when it leaves Hambach. He thought delivery, first half of March for delivery or possible earlier.

all of the communication I have had with IA on the delay relates to software updates/update. I’m guessing they have to flash the new update in to whichever ECU requires it. This could be via the eobd interface or by accessing the specific unit directly. Could be a 10 minute job or a full day. Only time will tell..

das mo · Jan 30, 2023

emax said:
I was talking about tax regulations "all of a sudden". Remember the overnight rule of having regular 19% tax on deals with Silver. And for the German community this might be interesting in that context. You will then understand my concerns. I don't like her way to explain, but contentwise she knows what she's talking about.

I am observing that as well. Already told my dealer that if an additional buyers tax will hit me when vehicle will finally arrive, I am out.

jamesfielding · Jan 30, 2023

Ever Pragmatic said:
all of the communication I have had with IA on the delay relates to software updates/update. I’m guessing they have to flash the new update in to whichever ECU requires it. This could be via the eobd interface or by accessing the specific unit directly. Could be a 10 minute job or a full day. Only time will tell..

I was also curious about future software updates, whether it could be done over the air.

OGrid · Jan 31, 2023

Off.Grid said:
I have today contacted via email Ms Calder (CEO - Ineos Automotive) expressing my thoughts on the current communications situation.

If a response is received, which means it got past the CEO’s executive assistant (first hurdle), I’ll provide an update here.

Hi all.

I received a response from Ms Calder today. Quite a good response and I appreciate the promptness in response and honesty from someone who has taken on the leadership of a significant organisation. Ms Calder acknowledged the feedback associated with ‘communication‘ at the moment.

The good news is a video communication from Ms Calder is being finalised, which we should see soon. Now this is a leader.

joejet · Jan 31, 2023

Off.Grid said:
Hi all.

I received a response from Ms Calder today. Quite a good response and I appreciate the promptness in response and honesty from someone who has taken on the leadership of a significant organisation. Ms Calder acknowledged the feedback associated with ‘communication‘ at the moment.

The good news is a video communication from Ms Calder is being finalised, which we should see soon. Now this is a leader.

As soon as we see the promised weeks and weeks ago contracts????

globalgregors · Feb 1, 2023

Off.Grid said:
Hi all.

I received a response from Ms Calder today. Quite a good response and I appreciate the promptness in response and honesty from someone who has taken on the leadership of a significant organisation. Ms Calder acknowledged the feedback associated with ‘communication‘ at the moment.

The good news is a video communication from Ms Calder is being finalised, which we should see soon. Now this is a leader.

Shoutout to Ineos Corporate Affairs. Another sign that they're stabilising.

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Europe Communication is ZERO! Does anyone know what is going on? (INEOS Automotive)

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