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- Nov 14, 2021
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I was told at the Overland Expo in Colorado, in August 2020, that there would be test drives in Colorado in either October or November of 2022. These did not happen, so I thought I'd ask Ineos about it.
(1) I filled out the form "Ask a question" on the Ineos website (U.S. website), but I could not submit the question because the website wouldn't recognize my zip code. I tried two different addresses - no joy.
(2) So I went to the "Contact Us" link, and filled out the question form, clicked "Submit" - again, no joy - it would not submit the question.
(3) So then I called Ineos. They told me that they have no information on whether or not there will be test drives in the U.S. before the product launch (so we may have to place an order before driving the vehicle - much like our friends in Europe & Australia). But even stranger... the guy on the phone told me that no one anywhere was getting to drive the Grenadier, and that people in Europe and Australia are only getting an opportunity to sit next to a driver from Ineos who does the driving. I told him that I had seen multiple videos of members of the public actually driving the Grenadier, while the Ineos Rep. sat in the passenger seat. He checked with his manager, and came back and stuck to his original claim that no member of the public has driven a Grenadier. The phone call was very cordial, and I politely let him know that his information was out of date.
If you are keeping score, that is two website failures, and one customer service failure. Its a good thing they've got Magna making the vehicle.
(1) I filled out the form "Ask a question" on the Ineos website (U.S. website), but I could not submit the question because the website wouldn't recognize my zip code. I tried two different addresses - no joy.
(2) So I went to the "Contact Us" link, and filled out the question form, clicked "Submit" - again, no joy - it would not submit the question.
(3) So then I called Ineos. They told me that they have no information on whether or not there will be test drives in the U.S. before the product launch (so we may have to place an order before driving the vehicle - much like our friends in Europe & Australia). But even stranger... the guy on the phone told me that no one anywhere was getting to drive the Grenadier, and that people in Europe and Australia are only getting an opportunity to sit next to a driver from Ineos who does the driving. I told him that I had seen multiple videos of members of the public actually driving the Grenadier, while the Ineos Rep. sat in the passenger seat. He checked with his manager, and came back and stuck to his original claim that no member of the public has driven a Grenadier. The phone call was very cordial, and I politely let him know that his information was out of date.
If you are keeping score, that is two website failures, and one customer service failure. Its a good thing they've got Magna making the vehicle.
